Retail & Admissions Senior – Part Time
- Permanent Part Time position on Friday & Saturday, 9am – 5pm (16 hours per week)
- Lead our front-of-house team in one of Ōtautahi’s most unique workplaces
- Up to $28 per hour – note this role has key holding responsibilities
- Additional shifts available during school holidays, public holidays and the summer season
As Orana approaches its 50th year, we are reflective and determined to continue achieving our conservation goals. We are looking for team members to help us continue our mission to connect people with nature, and to educate and inspire our community towards creating a bright future for the next 50 years, and beyond.
Mō mātou: About Us
Orana is owned and operated by Orana Wildlife Trust, a registered charitable trust and not-for-profit organisation. Conservation is a core part of our mission and the key reason Orana exists. Our on-site habitat restoration and predator pest control programmes provide a connecting wildlife corridor and safe haven for some of Canterbury’s most threatened species.
Orana Wildlife Park participates in many zoo-based breeding programmes in partnership with the World Association of Zoos & Aquariums (WAZA), the Zoo & Aquarium Association Australasia (ZAA), DOC and others. We are committed to continuing our efforts towards these breeding programmes into the future.
He angitūtanga: The opportunity
Imagine spending your day greeting our visitors with a warm welcome and help to provide amazing experiences from the moment they arrive to when they leave the park.
Orana Wildlife Park is looking for a proactive, customer-focused leader to join our team as a Retail & Admissions Senior.
This is more than a retail role. As a key holder and duty manager, you will play an important part in leading our front-of-house operations, supporting team members and ensuring our excellent customer service standards are met.
Your responsibilities will include:
- Overseeing admissions and assisting with animal encounter bookings.
- Support the retail operations in our gift shop with your eye for detail and passion for retail display.
- Respond to customer enquiries by phone or email.
- Assist daily operations by ensuring consistent and clear communication between front-of-house and the wider zoo team.
- Maintain a welcoming and professional environment for our visitors and team members.
Every day offers something different bringing you opportunities to engage with visitors from around New Zealand and the world, all while contributing to Orana’s mission of connecting people with nature.
What’s in it for you?
- We will provide full training.
- A fun and supportive team environment.
- An opportunity to experience our close encounters.
He kōrero mōu: About you
This is a part-time role, perfect for someone who enjoys leading by example and takes pride in delivering exceptional customer experiences.
You thrive in busy environments, remain calm under pressure and enjoy supporting both visitors and colleagues. You’re organised, dependable and confident in making decisions.
You’ll be a great fit if you:
- enjoy working with people and creating positive experiences;
- have previous customer service, retail or hospitality experience;
- are confident taking responsibility and leading a team when required;
- can communicate clearly and professionally;
- are adaptable (as priorities change throughout the day);
- happy to take initiative and enjoy solving problems; and
- share in our commitment to conservation, education and community engagement.
Ngā āhuatanga kei a mātou: What we offer
You will join a passionate team who are committed to their animals and the Trust’s conservation goals.
- Work somewhere truly unique where giraffes, rhinos, lions meerkats and emu are part of the scenery.
- An opportunity to develop leadership and duty management skills.
- A positive workplace culture built aroundour values of Care, Empathy, Engage and Courage.
- Access to our Employee Assistance Programme and wellbeing resources.
- Opportunities to contribute through staff committees and workplace initiatives.
- Annual flu vaccination.
- Free on-site parking.
If you’re passionate about customer service, enjoy leading others and adaptable, APPLY NOW through one of our advertised platforms. Please include a letter of introduction and CV highlighting the relevant skills and experience you can offer to this role.
Applications will be reviewed as they are received, and will close on Sunday 30th August 2026, 5pm.
