Training Specialist

About the Opportunity

DXC Technology is pursuing a large-scale Government Data & Analytics Transformation program, commencing with a discovery and architecture definition phase before progressing into implementation.

The program will assess and define a future-state solution to support secure data ingestion and integration across Government, rules and analytics, explainable AI, workflow automation and human-led decision-making across classified LOW and HIGH environments.

We are seeking an experienced Training Specialist to support the development and delivery of training and capability uplift activities across the program.

The successful candidate will work closely with organisational change management, business stakeholders, technical teams and subject matter experts to understand the learning needs of impacted users and develop practical training solutions that support the adoption of new systems, platforms, processes and ways of working.

This role will help ensure that users have the knowledge, skills and confidence to effectively use the new capabilities as the program transitions from discovery and solution definition into implementation.

Key Responsibilities

• Develop and deliver the training strategy and approach in collaboration with the organisational change and program teams.
• Conduct training needs analysis to identify capability gaps, learning requirements and impacted user groups.
• Work with business stakeholders and technical subject matter experts to understand new systems, processes and operational requirements.
• Design and develop training materials, including user guides, instructional documentation, presentations, e-learning content and practical exercises.
• Develop role-based training pathways tailored to different user groups, responsibilities and levels of technical capability.
• Translate complex technical concepts, data processes and system functionality into clear, accessible learning content.
• Deliver instructor-led training, workshops, demonstrations and train-the-trainer sessions.
• Support the development of digital learning resources and self-paced training materials.
• Coordinate training schedules, sessions, environments, participants and supporting resources.
• Work with technical teams to ensure training environments, datasets and scenarios accurately reflect the intended solution.
• Develop practical scenarios and exercises to help users understand data workflows, analytics, reporting and decision-support functionality.
• Gather learner feedback and evaluate training effectiveness, identifying opportunities for continuous improvement.
• Maintain training records, attendance, completion reporting and learning documentation.
• Support business readiness, implementation and transition activities to ensure users are prepared for new systems and processes.

Essential Experience & Skills

• Demonstrated experience as a Training Specialist, Learning and Development Consultant, Technical Trainer or similar.
• Experience designing and delivering training for complex technology, digital transformation or enterprise system implementations.
• Proven ability to conduct training needs analysis and develop targeted learning solutions.
• Experience developing training materials, user guides, instructional content and learning resources.
• Strong facilitation and presentation skills, with experience delivering training to diverse audiences.
• Ability to translate technical information into clear, practical and user-friendly learning content.
• Experience working with subject matter experts, business stakeholders and technical delivery teams.
• Strong written and verbal communication skills.
• Excellent organisation and stakeholder management skills, with the ability to coordinate multiple training activities and priorities.

Desirable Experience

• Experience supporting Australian Government, Defence or National Security transformation programs.
• Experience delivering training for data, analytics, business intelligence or enterprise technology platforms.
• Familiarity with platforms such as Palantir Foundry, Databricks, Snowflake, Pega or Appian.
• Experience developing training for AI-enabled solutions, workflow automation, reporting and decision-support systems.
• Exposure to learning management systems (LMS), e-learning authoring tools and digital learning platforms.
• Experience developing role-based training for different levels of technical and business users.
• Familiarity with adult learning principles, instructional design and recognised learning methodologies.
• Experience working in secure or classified environments.
• Relevant qualifications in Training and Assessment, Learning and Development, Instructional Design or similar.

Location & Engagement

• Canberra-based roles, with on-site attendance preferred during the initial discovery and architecture definition phase.
• Client-facing and business engagement roles are expected to be Canberra-based.
• Permanent and contracting opportunities may be considered.
• Security clearance requirements will be subject to project requirements and access to the relevant environment.
• The successful candidate will hold an active NV2 with a preference for TSPV.