Autoglazier

Position Title: Autoglazier

Employer: National Windscreens Pty Ltd

Employment Type: Full Time

Location: Alice Springs, NT

Salary: $67,500 to $77,000 per annum plus superannuation

About Us

National Windscreens Pty Ltd is one of Australia’s largest automotive glazing networks, operating 13 branches nationwide. Our Alice Springs team has provided more than 26 years of trusted service to the local community and is one of the leading independent automotive glazing businesses in the region. We take pride in delivering high quality workmanship and outstanding customer service.

We are currently seeking a motivated and experienced Autoglazier to join our friendly and professional team in Alice Springs.

About the Role

As our Autoglazier, you will repair and replace windscreens, side glass and rear glass on a wide range of motor vehicles, both in our workshop and on site with customers. You will deliver high quality fitting and repair work while providing an excellent customer experience, following safety and quality standards, keeping accurate job records and working closely with your colleagues to achieve branch goals. You will also help maintain our vehicles and equipment and represent National Windscreens with professionalism and expertise.

Responsibilities

Glass Repair and Replacement

• Inspect damaged vehicle glass and determine whether a repair or a full replacement is required
• Remove broken or damaged windscreens, side glass and rear glass, together with mouldings, trim strips and rubber seals from window frames and mountings
• Clear away broken glass, old adhesive and debris, and clean and prepare the frame and surrounding areas ready for fitting
• Position new windscreens and glass panels accurately within the frame, then bond, secure and seal them to manufacturer and company standards
• Repair chips and small cracks in windscreens using appropriate resin repair tools and equipment
• Refit trims, seals and any other removed components, and check finished work for correct fit, sealing and cleanliness before handing the vehicle back

Job Management and Service Delivery

• Take ownership of each job once it is allocated, making sure the correct glass, tools and products are on hand to complete it to the satisfaction of both the customer and the company
• Manage any problems that arise while delivering the service and reassess job requirements in consultation with branch management when needed
• Record, evaluate and make recommendations on quality, warranty and service delivery issues, reporting them to branch management where necessary
• Meet daily job targets while keeping workmanship and warranty standards high
• Share knowledge and provide assistance to fellow team members when required
• Collect customer payments where required

Customer Service and Communication

• Keep customers and the branch informed in a timely manner about the progress of each job
• Maintain accurate and professional written and verbal communication with customers, staff and other branches
• Build strong customer relationships and represent the company positively when dealing with customers, suppliers and approved repairers

Safety, Equipment and Documentation

• Follow all work health and safety requirements and company policies and procedures at all times, and suggest improvements to safe work practices where appropriate
• Assist branch management with the maintenance and upkeep of the branch, service vehicles and fitting equipment
• Complete job paperwork accurately and on time, following company requirements for documentation, privacy and record storage
• Prepare written fitting procedures when required for training and reference purposes
• Take part in performance reviews and further training relevant to the role

Required Skills and Qualification

• Relevant qualification in AQF Certificate II or III
• At least one year of relevant experience may substitute for the formal qualifications listed above.
• In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.
• Fitting knowledge/skills of a level relevant to the position
• Current motor vehicle drivers license
• Certificate III in Automotive Glazing (preferred)
• Ability and desire to continually learn and improve within the role
• Strong time management skills