ABOUT US

For over 30 years, Northern District Community Health (NDCH) has supported healthy, inclusive rural communities across all ages. Partnering with health services and government, we provide integrated, accessible care tailored to rural needs.

Our services include medical care, allied health, nursing, mental health, counselling, health promotion, and community programs. We also offer in-home support for older adults to help them age in place and stay connected.

Serving the Gannawarra, Buloke, Loddon Shires, and the Rural City of Swan Hill, NDCH employs over 120 staff and 130 volunteers across towns like Cohuna, Kerang, Boort, and Swan Hill. We offer rewarding careers with a genuine work-life balance for passionate professionals.

ROLE OVERVIEW

The Receptionist is responsible in ensuring the efficient and welcoming operation of NDCH’s facilities. This position provides high-quality customer service to clients, supports clinical and administrative staff, and upholds the integrity and confidentiality of all patient information. The role contributes to NDCH’s commitment to delivering accessible, person-centred, and culturally safe healthcare within a multidisciplinary community health setting.

KEY RESPONSIBILITIES

• Provide friendly, professional reception and telephone service to patients, clients and visitors.
• Manage patient appointments, registrations, billing, payments and general enquiries.
• Maintain accurate and confidential patient records, correspondence and documentation.
• Assist clinicians with administration, reports, photocopying, scanning and other day-to-day support.
• Manage incoming and outgoing mail and maintain reception and waiting areas.
• Ensure patient information, forms and displays are kept up to date and well stocked.
• Maintain a high level of confidentiality, accuracy and attention to detail at all times.
• Follow workplace health and safety, infection control and practice procedures.
• Work cooperatively with clinicians and staff while also being able to work independently and prioritise tasks.
• Participate in staff meetings, training and ongoing professional development.
• Provide a welcoming, patient-focused service and represent the practice in a friendly and professional manner.
• Undertake other duties as required by the Practice Manager, nurses and doctors.

KEY SELECTION CRITERIA

Essential

• Previous experience in a customer service or reception role, preferably within a health, medical or community services setting.
• Strong verbal, written and interpersonal communication skills.
• Ability to communicate effectively with patients, staff and a range of stakeholders.
• Ability to work cooperatively as part of a team and independently when required.
• Strong organisational skills, attention to detail and ability to prioritise tasks.
• Commitment to confidentiality and providing a professional, patient-focused service.
• High School Certificate or equivalent.

Desirable

• Certificate III or IV in Business Administration, Medical Administration or a related field.
• Experience with Medicare billing, electronic claiming or MyMedicare.
• Knowledge of healthcare quality standards and regulatory requirements.
• Knowledge of local community health and support services.
• Understanding of the challenges faced by people living in rural and regional communities.

WHY JOIN US?

At NDCH, we’re more than a workplace, we’re a community committed to healthier, inclusive rural lives. Guided by values like courage and inclusivity, we offer a supportive, flexible environment prioritising well-being and growth. As a not-for-profit, we provide salary packaging, real career opportunities, and meaningful community impact. Here, your voice matters and your work makes a difference.

HOW TO APPLY

Please submit the following documents via the form below:

• A current Resume (CV)
• A Cover Letter detailing your interest in the position
• A separate Key Selection Criteria response

APPLICATION REQUIREMENTS

• Complete mandatory pre-employment checks (e.g., references, work rights, police, child safety, NDIS checks); appointment depends on results.
• Maintain valid Police, Working with Children, and NDIS checks during employment.
• Provide and keep current professional registrations and driver’s license.
• Disclose any pre-existing injuries or conditions related to the role.
• NDCH may change the work location based on organisational and client needs.

If you require further information, please see options below:

Contact People & Culture Team on (03) 54510200

Send email to careers@ndch.org.au

Or visit our website www.ndch.org.au