Hotel Services Manager

Hotel Services Manager – NoosaCare

We are seeking to hire a Hotel Services Manager across our two sites, Carramar in Tewantin, and Kabara in Cooroy, working closely with the clinical care team to provide a holistic model of care and service delivery. You’ll lead cleaning, laundry, catering and Harry’s restaurant and café, as well as supervise the maintenance and gardening functions.

You will have a strong commitment to supporting leadership growth and development within our team, as well as driving high-quality service, building and maintenance standards. 

What you’ll do

•    Lead, mentor, and develop the teams delivering cleaning, laundry, catering and maintenance

•    Shape menus and dining experiences that balance nutrition, variety and choice

•    Own the budgets, rosters, procurement and supplier negotiations

•    Keep us audit-ready on food safety, infection control, WHS and the Aged Care Quality Standards

•    Turn resident, family and staff feedback into visible improvements

•    Work closely with Clinical, Finance, People & Culture and department heads

You are

•    A continuous improver. You’re never satisfied that “good enough” sufficient. You question how things are done, try better ways and measure what works, always asking whether it improves a resident’s day.

•    An innovator. You bring fresh ideas in dining, service and environment, and you have the drive to make them stick.

•    Strategic. You plan, and fix causes, not just symptoms.

•    Motivated and engaged. You take ownership and don’t wait to be asked.

•    A natural communicator who possesses strong emotional intelligence. You’re credible with a resident, a worried family, a supplier, a clinician and the executive.

•    A leader who builds people. You mentor, coach and empower team members who need support to learn and grow, and you’re proud when they achieve goals and milestones.

•    Calm under pressure, with an eye for detail.

You bring

•    5+ years in management or senior leadership (preferably in hotel services)

•    Experience leading teams, rostering and managing budgets

•    Excellent communication, technology and computer skills

•    Food Safety Supervisor certificate (or a commitment to get it)

•    Current driver’s licence and unrestricted right to work in Australia

•    Tertiary qualification in a relevant field (desirable)

•    Experience working with a diverse community

Apply

Send your resume and a short paragraph on one thing you’d change about the dining experience in aged care, and why, as well as another short paragraph that describes your leadership and mentoring style, citing a key accomplishment if you have one.

As part of the onboarding process, you will be required to provide a current police check and maintain this every three years.