Medical Receptionist / Call Centre – Casual – Cairns GP Superclinic

General Practice in Cairns requires a Receptionist – casual rotational roster

Available for regular / rotational rostered hours over 7 days, during clinic hours

Customer Service skills required and empathetic nature

Require commitment available for both morning, afternoon and evening shifts

This will include Call Centre shifts as part of reception

While previous medical receptionist / call centre experience is an advantage, candidates with a background in reception/administration, customer service or hospitality are encouraged to apply, with on-the-job training provided to the right candidate.

Key Responsibilities:

• Answer incoming calls and manage emails, on a busy switchboard.
• Book appointments and manage multiple diaries.
• Greet patients warmly and maintain a friendly environment.
• Ensure cleanliness and compliance with infection control protocols.
• Handle patient enquiries and rescheduling, including challenging situations.
• Assist healthcare professionals and perform administrative tasks.

Ideal Candidate:

• Exceptional customer service skills with a polite, empathetic manner.
• Ability to thrive in a fast-paced environment and remain calm under pressure.
• Strong organisational and time management skills, with multitasking ability.
• Commitment to ongoing training and professional development.
• Excellent written and verbal communication skills with attention to detail.
• Willingness to learn, be directed and follow procedures
• Team player with intermediate computer skills.
• Valid driver’s licence for errands (automatic vehicle).
• Australian citizenship or permanent residency essential.

Availability:

Approx. 4 to 5 shifts per week (25 to 35 hours).

Flexibility is required as shifts cover morning, afternoon and evening. With rotational weekends – during the clinic’s opening hours.

Current clinic hours are Mon-Fri 7am to 9pm; Sat-Sun 8am to 6pm, also open Public Holidays.

To apply, please submit your CV and cover letter.

NB: Only shortlisted applicants will be contacted. Must be Permanent Resident or Citizen, sponsorship not available. Require current Australian automatic driver’s licence.