Complex Support Worker — Gippsland
Location: Gippsland VIC (Traralgon, Morwell,Warragul, Sale, South Gippsland)
Employment Type: Casual
Pay: Hourly rate based on qualifications and experience, aligned with the SCHADS Award + applicable penalty rates (Sat 150%, Sun 200%, PH 250%)
Not Every Support Worker Can Do This Work. Can You?
At Newdawn Support Services, we don’t just provide support — we empower people to live with dignity, independence, and connection. We are expanding across Gippsland and are seeking high-calibre Complex Support Workers who can confidently support participants with complex
behaviours, dual diagnoses, trauma histories, and forensic backgrounds.
This is not a standard support worker role.
You must be:
- Calm under pressure
- Emotionally resilient
- Strong in trauma-informed practice
- Able to manage high-intensity situations professionally
About the Role
You will support participants with:
- Complex behaviours and crisis responses
- Mental health + disability (dual diagnosis)
- Trauma backgrounds
- Justice/forensic involvement
Your role is to enable, not just do — helping
participants build independence, stability, and confidence.
What a Typical Day Looks Like
- Review support plans and Behaviour Support Plans (BSPs)
- Implement behaviour strategies and structured routines
- Provide personal care and daily living support
- Respond to behavioural incidents using de-escalation techniques
- Transport participants to appointments and activities
- Support community engagement and independence
- Administer medication as per plans
- Complete detailed case notes and incident reports
- Participate in team handovers and debriefs
Key Responsibilities
Direct Support (80%)
- Deliver person-centred support aligned with NDIS plans
- Implement Behaviour Support Plans (BSPs) consistently
- Manage behaviours using trauma-informed approaches
- Support participants with complex mental health needs
- Assist with daily living (meals, hygiene, routines)
- Support justice-involved participants with reintegration
- Maintain safe, structured environments
Documentation & Collaboration (20%)
- Complete case notes after every shift
- Submit incident reports within required timeframes
- Participate in team meetings and debriefs
- Work with clinicians, coordinators, and families
- Follow all compliance and reporting standards
What We’re Looking For
✅ Essential
- Certificate III or IV in Disability / Individual Support / Mental Health
- NDIS Worker Screening Check
- Working With Children Check (VIC)
- First Aid & CPR
- Driver’s licence + reliable vehicle
- Experience supporting complex behaviours or mental health
- Strong understanding of trauma-informed practice
- Ability to stay calm in crisis situations
- Emotional resilience and professionalism
- Commitment to ongoing roster consistency
🌟 Desirable
- Certificate IV in Mental Health
- Experience in SIL environments
- Experience with Behaviour Support Plans (BSPs)
- Experience supporting forensic/justice participants
- Knowledge of restrictive practices & reporting
- Experience with ShiftCare or similar systems
- Lived experience (valued)
What’s in It for You
- 💰Competitive Pay — Based on experience (SCHADS Level 2–3) + penalties
- 📈Career Growth — Clear pathway into senior roles for high-performing and committed staff
- 🎓Ongoing Training — Trauma-informed care, PBS, de-escalation
- 🧠EAP Support — Because this work is demanding
- 🤝Strong Team Culture — Real support from leadership
- 🕐Consistent Shifts — Morning, afternoon, sleepover
- 🌏Regional Impact — Make a meaningful difference in Gippsland
A Note from the CEO
“Complex support is not for everyone — and that’s okay.
But if you’re the kind of person who stays calm when others can’t, who sees the
person behind the behaviour, and who believes everyone deserves dignity — I want you on my team.”
Seun Morakinyo, CEO
How to Apply
📧 careers@newdawnsupportservices.com.au
Subject: Complex Support Worker — Gippsland
