Complex Dsiability Support worker

Join Newdawn’s Complex Support Team – Perth Metro, Rockingham & Mandurah

Some people need more than a roster. They need a team they can trust.

At Newdawn Support Services, we don’t fill shifts. We build small, dedicated teams around each participant, so they get the consistency, safety and trust they need to live a fuller life.

We’re growing our Complex Support Team across Western Australia and are looking for skilled, steady and compassionate Support Workers who do well in roles where every interaction matters.

Where we work

• Perth NorthJoondalup, Wanneroo, Balga, Balcatta, Mirrabooka, Morley and surrounds
• Perth East & South-East  Midland, Ellenbrook, Cannington, Gosnells, Armadale, Kelmscott, Camillo, Byford and surrounds
• Perth SouthFremantle, Cockburn, Success, Baldivis, Rockingham, Kwinana, Wellard and surrounds
• Mandurah & Peel  Mandurah, Greenfields, Halls Head, Meadow Springs, Falcon, Pinjarra, Lakelands and surrounds

We’ll match you to participants close to home, so you spend less time travelling.

Who you’ll support

• Autism (Level 2 and 3), ADHD, intellectual disability and dual diagnosis
• Acquired brain injury and post-stroke changes to memory, speech and mobility
• Schizophrenia, psychosis, bipolar disorder, depression and anxiety
• Complex trauma and cPTSD, emotional dysregulation and behaviours of concern
• Self-harm and suicidal ideation, managed through structured Safety Plans
• Medication non-adherence, including depot treatment, and alcohol and other drug use
• Dysphagia, falls risk, COPD, sleep apnoea, hypertension, diabetes, epilepsy and chronic pain
• Safeguarding risks: unsafe smoking, financial exploitation, sexual safety and absconding
• Justice involvement, including court appearances, bail conditions and intervention orders
• Guardianship arrangements, culturally diverse families and significant life events such as fertility journeys

Our participants are capable, intelligent people with real interests, from baking, swimming and art to gardening, movies and beach walks.

What you’ll do

• Deliver consistent 1:1 Core supports at home and in the community
• Support participants to medical, mental health, fertility, allied health, court and legal appointments
• Follow Positive Behaviour Support, Safety, Mealtime and Fire Safety Plans exactly
• Use each participant’s communication strategies and promote supported decision-making
• Support money-management plans and strategies that reduce exploitation
• Spot early changes in health or presentation and escalate quickly
• Respond to disclosures of risk calmly and report under NDIS incident requirements
• Keep kind but firm professional boundaries, including outside rostered hours
• Write clear, participant-specific shift notes and take part in monthly MDT meetings

What you must have

• A strong command of spoken and written English
• Proven experience with complex needs, psychosocial disability, trauma or behaviours of concern
• Current NDIS Worker Screening Check (WA) and Working With Children Check (WA)
• Current First Aid and CPR
• Completed NDIS Worker Orientation Module
• Full driver’s licence and a reliable, comprehensively insured vehicle
• Right to work in Australia and commitment to a consistent, ongoing roster

Highly regarded

• Cert III/IV in Individual Support, Disability or Mental Health, or a Nursing, Psychology or Social Work qualification
• Mental Health First Aid, ASIST, trauma-informed practice or de-escalation training
• Dysphagia, medication, diabetes or epilepsy training
• Stroke/ABI, forensic or justice-involved support experience
• Experience with PBS plans and ShiftCare

Why Newdawn

• Consistent rosters, not rotations: be a key worker in a small team
• Workers matched to participants by skills, personality and shared interests
• On-call support and an office that answers the phone
• Regular supervision and debriefing
• Full onboarding, plan walkthroughs and meet-and-greets before your first shift
• Ongoing training in complex support
• SCHADS Award pay, penalty rates and travel allowances where applicable

Gender-specific roles

Some current roles are open to female applicants only, based on participants’ personal care needs and preferences, under the genuine occupational qualification provisions of the Equal Opportunity Act 1984 (WA). We welcome applications from all genders for our other complex support roles.

How to apply

Click Apply and attach your resume and a short cover letter about your experience with complex needs, and what consistency and boundaries mean to you in practice.

Questions? Contact us

Emailcareers@newdawnss.com.au

Phone0497 426 412

Your information is handled in line with the Privacy Act 1988 (Cth) and used only for recruitment.

Newdawn Support Services is an equal opportunity employer. We encourage applications from Aboriginal and Torres Strait Islander people, people with disability and people from all backgrounds.

Consistent care. Trusted teams. A newdawn of support.