Account Manager

About New Aim

Founded in Melbourne in 2005, New Aim Ltd has grown from a single online store into one of Australia’s leading technology-driven eCommerce companies. Our products have reached more than 70% of Australian households, through 37 in-house brands such as Artiss, Devanti, Gardeon and Giselle Bedding, sold across more than 30 channels including Amazon, Bunnings, Kmart and Temple & Webster.

In 2012, we launched Dropshipzone, one of Australia’s first B2B2C marketplaces. Built by entrepreneurs for entrepreneurs, Dropshipzone connects Australian suppliers, retailers and customers, giving more than 2,000 small and medium retailers access to over 167,000 products so they can start and scale their online businesses without holding stock.

Our ecosystem also includes AirOxy, our AI-powered analytics platform, and is underpinned by AimCore, our in-house technology platform that runs across the entire value chain, from sourcing to fulfilment.

About the role

We’re looking for an Account Manager to join Dropshipzone’s Retailer Account Management team. You’ll work in a close-knit team alongside a Senior Account Manager, who will personally mentor you and help you grow into a fully independent AM with your own portfolio.

This is a KPI-focused, sales-driven role. Growing sales across your retailer portfolio is your primary goal, and your performance will be measured against clear sales targets.

What you’ll do

• Support day-to-day account management for some of our key retailers, handling BAU and operational requests with care and accuracy.
• Onboard new retailers and manage them through the full lifecycle, from first conversation to a growing, long-term partnership.
• Identify and pursue targeted business development opportunities in the Australian retail market.
• Work with your mentor on strategic growth, including upselling Dropshipzone products and services to existing retailers.
• Join client meetings to learn how great account management looks in practice.
• Collaborate with our Supplier AM, Operations, Category, Data, IT and Product teams to solve client issues and deliver on opportunities.

What we’re looking for

• 1–3 years’ experience in account management, customer success, B2B sales or a similar client-facing role. Ecommerce or retail experience is a plus.
• Confidence on the phone and in meetings, plus the ability to build rapport quickly.
• A proactive problem-solver who takes ownership of your work. You think ahead, spot issues and opportunities early, and drive solutions.
• A good understanding of Australian retailers, consumers and buying habits.
• Strong attention to detail.
• Highly organised, with a genuine interest in growing your own portfolio.
• Full Australian working rights.

Why join us

• Structured, face-to-face training from day one, with hands-on mentoring from a Senior Account Manager.
• A clear path to managing your own accounts independently.
• Exposure to a fast-growing eCommerce business with in-house technology, data and AI capability.
• A collaborative team with direct access to cross-functional experts.

The Perks

• Free on-site parking
• Free Breakfast bar, including freshly brewed coffee, fruits, cereal bars, snacks and many more
• Generous employee discounts on over 7,000 products
• Company-funded events, including end-of-quarter celebrations, the Biggest Morning Tea, monthly birthday celebrations and Christmas celebrations
• Internally funded team engagement activities such as team lunches
• Flexible working hours to avoid traffic
• Novated leasing