Lead the heartbeat of Neptune’s 24/7 operational success.
At Neptune Holding Group, our mission is clear: Protecting Australian communities with veterans leading the way. In just seven years, we’ve grown from a single-unit force into a nationally expanding group of businesses across Darwin, rural and remote Australia, and now interstate.
We’re now launching our most ambitious operational initiative yet: a 24/7 Operational Hub that underpins every contract, every roster, and every frontline moment of impact.
This is more than just a scheduling role – it’s a critical hire that will define the success of the Hub, and by extension, Neptune’s reputation for unmatched delivery and client care. As the NHG Scheduler, you will be the central nervous system of our entire workforce, ensuring every site, client, and team member is supported and aligned.
About You
You’re the kind of person who thrives on structure – but knows how to dance with chaos. You’re bubbly, energetic, and outgoing, bringing a vibe that lifts the room (and the roster). Your growth mindset is contagious, and you’re obsessed with continuous improvement – in systems, in people, and yourself.
You don’t just fill shifts – you build relationships. You bring EQ, accountability, and a best-in-class standard to everything you touch.
You care deeply about the people on the ground. You treat every last-minute call-in like an opportunity to lead. You’re solutions-focused, resilient, and thrive in a fast-paced environment where priorities shift quickly and accuracy matters.
Your Role & Responsibilities
Core Themes: Scheduling | Systems | People | Process
• Schedule and manage rosters for all Neptune contracts and business units across security, events, facilities, and operations
• Operate from the Darwin-based Operational Hub on a 4-on, 4-off 12-hour roster (8am–8pm)
• Use systems including HubSpot, Guard House, Employment Hero, ASANA, and the Microsoft Suite to manage data, shifts, and communication
• Build strong relationships with staff and clients through daily outbound engagement (target: 15 staff calls/day)
• Report directly to NHG Client Services Managers and the Head of Operations
• Ensure 100% shift coverage, compliant with all Fair Work and award conditions
What You’ll Achieve in Your First 3 Months
Month 1 – Master Guard House, learn client requirements, begin scheduling 3–4 weeks in advance
Month 2 – Launch 8-week forward rostering system, with tailored staff-site pairings based on skills
Month 3 – Finalise full operational scheduling framework, with zero missed shifts and 100% compliance
Along the way, you’ll also be:
• You will have access to The Entourage Growth Hub learning framework
• Building scalable processes for future NHG schedulers
• Supporting the digital build of Guard House,and other tools
Experience, Skills & Qualifications
Must-Haves:
• A positive, friendly attitude and a hunger to grow
• Scheduling experience in dynamic environments (e.g. mines, remote operations, multi-site or labour hire environments)
• Confidence using scheduling and admin platforms (bonus if you’ve used Guard House, EH)
• Ability to work autonomously, and effective time management
Nice-to-Haves:
• Familiarity with Fair Work rostering compliance
• Previous experience working in veteran-led, security, or operational businesses
You’ll Love This Role If You…
• Love solving puzzles under pressure and thrive in fast-paced, evolving environments
• Genuinely care about people – and want to be known for the support you give, not the authority you hold
• Have high emotional intelligence and the ability to hold staff and clients accountable with empathy
• Want to be part of a high-performance, veteran-led culture that celebrates ownership, lifelong learning, and service
