Front Office Manager | Naumi Australia

At Naumi Hotels, we believe hospitality is more than just a check-in and check-out. It’s about creating memorable moments, genuine connections and experiences that leave a lasting impression.

Located in the heart of Sydney, directly opposite Central Station, Central Studio Hotel Sydney is a contemporary 116-room property that combines comfort, convenience and effortless city living. Part of the Naumi Hotels family, we bring our own personality to hospitality, and we’re looking for a Front Office Manager who shares that spirit.

The Opportunity

We’re on the lookout for a confident, hands-on and people-focused Front Office Manager to lead our Front Office operations and champion exceptional guest experiences.

This is a role for someone who enjoys being at the heart of hotel operations, knows how to bring out the best in their team and can balance warm, personalised hospitality with commercial awareness and operational excellence.

You’ll be the driving force behind a seamless guest journey, ensuring our team is engaged, standards are consistently delivered, and every guest feels genuinely welcomed.

What You’ll Be Doing…

• Lead, coach and develop the Front Office team, building a culture of accountability, teamwork and genuine hospitality.
• Oversee daily Front Office operations, ensuring smooth arrivals, departures, reservations and guest services.
• Take ownership of guest satisfaction, proactively resolving concerns and creating positive guest experiences.
• Manage rosters, labour costs and departmental resources to support operational efficiency.
• Work closely with Housekeeping, Maintenance and other departments to ensure seamless hotel operations.
• Monitor guest feedback, service standards and operational performance, identifying opportunities for continuous improvement.
• Support revenue opportunities through room upgrades, upselling and effective room inventory management.
• Maintain compliance with hotel policies, safety standards and relevant operational procedures.
• Lead by example, remaining visible, approachable and ready to support the team when it matters most.

What You’ll Bring…

• Previous experience in a Front Office Manager or Senior Duty Manager role within a hotel environment.
• Strong leadership skills with the ability to motivate, coach and develop a diverse team.
• A genuine passion for guest experience and a proactive, solutions focused approach.
• Sound understanding of hotel operations, property management systems and Front Office procedures.
• Commercial awareness, including labour management, departmental budgets and revenue opportunities.
• Excellent communication, organisational and problem solving skills.
• Confidence in managing challenging situations with professionalism, empathy and sound judgement.
• Flexibility to work across a seven-day hotel operation, including weekends and public holidays as required.

Enjoy working at Naumi…

• Grow with us, through opportunities for career development and progression as our business grows
• Discount accommodation when staying at our properties across NZ, AU, Dubai and Singapore
• Rewards and incentives for positive guest reviews
• Referral Bonus Program
• Naumi Knights Program
• Service Recognition Program

If this sounds like the role you have been waiting for, we’d love to hear from you. Start your journey with us – apply now! 

Applicants must be legally entitled to work in Australia.

At Naumi, diversity, equity, and inclusion are at the heart of who we are and how we live our values. We welcome applications from people of all backgrounds, ages, cultures, abilities, sexual orientations and gender identities. Our goal is to provide a fair, inclusive and barrier-free recruitment experience for everyone. If you require any support or adjustments to participate fully in the recruitment process, we encourage you to let us know. Please feel assured that anything you share will remain confidential. You can reach our People & Performance team at careers@naumihotels.com and we’ll be happy to assist you.