IT Support Officer – Level 1-2

About Us:

My Muscle Chef (MYMC) is Australia’s premium fresh ready-made meal and functional food and beverage company. Based in Sydney NSW, we are growing quickly to extend our position as the online direct to consumer and retail industry leader in an industry that is experiencing explosive growth.

Since 2013, we have experienced continuous growth & hold enormous ambition to remain an industry leader. We are seeking high energy individuals to join our entrepreneurial team and culture to help us unlock our next phase of hyper growth.

MYMC Values:

We pride ourselves on a set of values that tangibly guide our behaviours and decisions, so we can grow the business and enjoy a world-class working experience.

1. Find a Better Way.
2. Walk in our Customers’ Shoes. Everyday.
3. Challenge Ideas and Champion Solutions.
4. Integrity is Stronger than Muscle.
5. Enjoy the Journey!

About the role:

Join MYMC as an IT Support Officer and play a key role in keeping our people, systems and operations running smoothly across our sites.

As part of our in-house IT team, you’ll be the go-to person for Level 1 and Level 2 technical support, troubleshooting issues, managing IT equipment and supporting employee onboarding and offboarding.

This is a hands-on, varied role where you’ll work across our office, production and warehouse environments, solve real-world challenges and make a direct impact on business operations.

Key Responsibilities:

IT Service Desk & Support

• Act as the first point of contact for IT requests via the ticketing system, email, Teams, phone and walk-up.
• Log, prioritise and resolve Level 1 and Level 2 tickets within agreed service levels, keeping users informed through to resolution.

 Microsoft 365 & Device Management

• Support Microsoft 365 services including Exchange Online, Teams, SharePoint Online and OneDrive.
• Manage devices through Intune and Autopilot, including enrolment, compliance, app deployment and configuration.

 Production & Site IT

• Provide on-site IT support across our sites.
• Support production and warehouse devices such as handheld scanners, label printers and standalone PCs.

Identity & Access

• Run joiner, mover and leaver processes in Microsoft Entra ID (Azure AD) and Microsoft 365.
• Manage licences, security groups and mailbox access in line with least-privilege principles.

Hardware & Asset Management

• Build, configure and hand over laptops, desktops and mobile phones for new starters.
• Keep the IT asset register accurate, including allocation, returns, repairs and disposal.

Documentation & Continuous Improvement

• Document fixes and build knowledge base articles, how-to guides and procedures.
• Identify recurring issues and recommend permanent fixes rather than repeat workarounds.

Skills & Experience:

• Previous experience in an IT service desk or desktop support role, covering both Level 1 and Level 2 support.
• Proven support experience within Microsoft-centric environments, with strong troubleshooting skills across desktop, cloud, network and end-user technologies.
• Technical knowledge of Windows 11, macOS, Microsoft 365, networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi), printing and mobile device management across iOS and Android.
• Hands-on experience supporting Microsoft 365, including Exchange Online, Entra ID (Azure AD), Intune/Autopilot, SharePoint Online, Teams and Microsoft Defender.
• Experience running joiner, mover and leaver processes, managing licences and access, and keeping an accurate IT asset register.
• Exposure to Cisco Meraki or Juniper networking & Dynamics 365. (Desirable)
• Familiarity with PowerShell or Power Automate. (Desirable)

What we offer you:

• The chance to shape MYMC’s in-house IT support function from the ground up.
• Exposure to Microsoft 365, Intune, Azure, Dynamics 365 and automation projects.
• Employee Discounts & Perks – Enjoy generous discounts across My Muscle Chef and Chefgood products, plus $1 meals and snacks when working onsite.
• Health & Wellbeing Benefits – Access our fully equipped onsite gym, physiotherapy services and Employee Assistance Program (EAP).
• Collaborative & Innovative Culture – Join a supportive, values-driven team where fresh ideas are encouraged and continuous improvement is part of how we work.
• Exciting Growth Opportunities – Be part of an ambitious Australian business where your expertise will help drive operational efficiency, innovation and future growth.

Next Steps:

If you have been successfully shortlisted then you will be contacted for a phone screen before potentially progressing through to a 2 round interview process.