Millennium Technology: Empowering Small Business with World-Class IT Solutions
We believe every small business deserves access to the same gold standard of technology solutions that protect and drive productivity for the world’s leading companies. At Millennium Technology, we make that possible.
Job Title:
Entry-Level Systems Engineer
Location:
Te Rapa, Waikato
Start Date:
Late-January/ February 2026
About the Role
Are you passionate about technology and love helping people? We’re looking for an enthusiastic Entry-Level Systems Engineer to join our growing team. This role is ideal for someone with strong customer service skills, fantastic troubleshooting ability, and a proactive mindset. You’ll be the first point of contact for incoming calls, emails, and system alerts—triaging issues, assisting with troubleshooting, and ensuring our clients receive exceptional service.
Key Responsibilities
- Act as the first point of contact for technical support requests via phone, email, and monitoring systems.
- Triage and log incoming issues, directing them to the right team member.
- Provide Level 1 support for common technical issues (password resets, connectivity problems, basic troubleshooting).
- Monitor systems and respond promptly to alerts.
- Take initiative to resolve issues where possible and escalate when necessary.
- Communicate clearly and professionally with clients and internal teams.
- Document solutions and contribute to our knowledge base.
Skills & Attributes
- Fantastic troubleshooting skills and ability to think critically under pressure.
- Proactive and takes initiative to solve problems and improve processes.
- Excellent customer service and communication skills.
- In-depth understanding of IT systems, networking, and troubleshooting.
- Familiarity with Microsoft 365 tools (Outlook, Teams, SharePoint).
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
Qualifications
- A keen interest in IT and technology (formal qualifications are a bonus but not required).
- Previous experience in customer service or helpdesk roles is highly desirable.
- Demonstration of IT related Certifications such as CompTIA A+ or Microsoft certifications are an advantage.
- Ability to learn quickly and adapt to new systems and processes.
Why Join Millennium Technology?
Career Growth: We invest in your development with training and certification opportunities.
Supportive Team: Work alongside experienced professionals who love sharing knowledge.
Modern Workplace: Enjoy a collaborative environment with cutting-edge tools and technology.
Impact: Help small businesses thrive by delivering world-class IT solutions.
About Millennium Technology
Millennium Technology is a leading Managed Service Provider based in Waikato, dedicated to empowering small businesses with enterprise-grade IT solutions. We pride ourselves on delivering exceptional service, robust security, and innovative technology that drives productivity and growth.
