Client Services Intake and Administration Officer

Join Men’s Family Violence Services Australia (MFVSA Ltd)

Following extensive consultation and careful review, the No to Violence (NTV) Board has made the decision to establish Men’s Family Violence Services Australia (MFVSA) as a fully independent organisation dedicated to delivering specialist services that work directly with men to end their use of family violence.

MFVSA aims become Australia’s leading specialist service delivery organisation focused on multi-session and place-based interventions for men who use family violence. MFVSA  is positioned to deliver high-quality, evidence-informed services that support safer outcomes for victim survivors, families and communities.

Shape the Future of a New Organisation

This is a unique opportunity to join a newly established national organisation at a pivotal moment in its development. We are seeking passionate, values-driven leaders and professionals who are committed to ending men’s use of family violence and want to help build a strong, sustainable and innovative service delivery organisation from the ground up.

Working at MFVSA offers the opportunity to:

• Contribute to the establishment of a new specialist national organisation.
• Influence the future direction of men’s behaviour change and intervention services.
• Work alongside experienced practitioners Help create an organisational culture grounded in safety, accountability, innovation and continuous improvement.
• Make a meaningful contribution to the prevention and reduction of family violence across Australia.

Recruitment Opportunities

Recruitment for an independent Board Chair and Chief Executive Officer is currently underway, with additional leadership and operational roles to be advertised in the coming weeks. Independent operations are expected to commence on or around 1 October 2026, subject to funding body approvals. If you are passionate about creating safer communities and want to be part of building Australia’s leading specialist men’s family violence service organisation, we encourage you to apply and help shape the future of MFVSA.

 About the role

Role Type: Permanent, Part-time

Classification: SCHADS Level 4

Location: Hybrid or remote

Closing date: Applications will be reviewed as received until the position is filled.

We have two part-time Intake and Administration Officer positions available, each working 0.8 FTE.

In this role, you will be a welcoming first point of contact for clients, stakeholders and community members. You will manage phone and email enquiries, complete initial intake processes, provide information about services and referral pathways, coordinate appointments and referrals, and support clients who may be distressed or vulnerable. You will also provide administrative support to the Services Team, including maintaining accurate client records, managing shared inboxes, preparing documentation, and supporting meetings, events and service activities.

We are looking for someone who is warm, professional and approachable, with strong communication, active listening and interpersonal skills. You will be confident managing challenging conversations, responding calmly to distressed clients and maintaining appropriate professional boundaries. A respectful, non-judgemental and culturally sensitive approach is important, along with strong organisation, attention to detail and accurate record keeping. You will also need resilience when working with challenging or confronting content and the ability to work collaboratively as part of a team.

About you

You may be a recent graduate looking to build your experience in the family violence sector, or someone with experience working with people who use family violence. You will have an understanding of family violence, including the gendered nature of violence against women and children, and an interest in working with adults who use violence to support accountability and meaningful change.

You will be a calm, respectful and non-judgemental communicator who can build rapport while maintaining clear professional boundaries. You will be comfortable engaging with people who may be distressed, angry or emotionally heightened, and able to respond with confidence while maintaining a focus on safety and accountability.

You will bring strong interpersonal, organisational and administrative skills, with the ability to listen carefully, gather information and recognise when concerns need to be escalated. You will be committed to working in a way that is respectful, culturally responsive and consistent with a gendered understanding of family violence.

You will have strong verbal and written communication and literacy skills, along with confidence using computers and learning new systems, including client management systems.

What We Offer

Staff will have access to:

• Flexible and hybrid/remote working arrangements to support work/life balance
• Salary Packaging – tax free salary benefits of up to $15,900 per year plus up to $2,650 per year for entertainment benefits
• Additional leave including bonus leave, career break and paid parental leave (conditions apply)
• Purchased leave options available
• Generous paid study leave (conditions apply)
• Portable Long Service Leave

How to apply

Please submit your application outlining your relevant experience aligned to the role deliverables and selection criteria. Applications will be reviewed as received until the position is filled.

We recognise that everyone is unique, and you might require some adjustments to ensure you have the best opportunity to apply and put your skills forward for consideration.

If we can make reasonable adjustments to the recruitment process to better enable you to participate, or if you have any other questions, please reach out to us at peopleandculture@mfvsa.org.au

MFVSA values diversity and encourages applications from candidates of all backgrounds, including Aboriginal and Torres Strait Islander peoples and people of colour. We value people of all abilities and diversity of culture, faith, gender identity and sexual orientation. We welcome unique contributions and perspectives of all people to ensure our workforce is representative of the communities we work with and live in.