Student Experience & Engagement Coordinator

Kickstart your career in sport with Melbourne City FC and the City Football Group

Join the team behind the Melbourne City FC Institute of Sport & Business (MCISB) and play an important role in creating an exceptional experience for students, prospective students and industry partners. 

This is an exciting entry-level opportunity for an enthusiastic and organised individual looking to build a career in sport, education, student engagement and operations within the global City Football Group network. 

In this hands-on role you’ll support student engagement, program administration, industry experiences, recruitment activities, social media content creation and community engagement initiatives, helping ensure every student enjoys a seamless and rewarding experience throughout their journey with MCISB. Working closely with students, educators, club staff and prospective students, you’ll gain valuable experience across education operations, event delivery, stakeholder engagement and marketing within a professional sporting environment. 

If you’re passionate about people, enjoy working in a fast-paced team environment and are looking to develop your skills in a professional sporting organisation, we’d love to hear from you! 

What you’ll be doing 

As a key member of our MCISB team, your key responsibilities will include:    

Student Experience 

• Deliver exceptional support to current and prospective students, acting as a friendly and approachable first point of contact for enquiries and day-to-day assistance  
• Help create a welcoming and professional front-of-house experience for students, families, guests and visitors attending the City Football Academy  
• Coordinate student inductions, orientations, workshops, guest speaker sessions and industry engagement activities  
• Support the delivery of work-integrated learning opportunities by liaising with Melbourne City FC departments and assisting with placement logistics and scheduling  

Engagement  

• Support the creation and coordination of content across MCISB communication channels, including newsletters, EDMs, Instagram and LinkedIn  
• Monitor social media activity and assist with showcasing student experiences, achievements and program outcomes  
• Assist with open days, school visits, career expos, information sessions and other student recruitment activities  

Administration & Culture  

• Maintain accurate student records, attendance information and program documentation, ensuring information is up-to-date and accessible  
• Assist in future student lead engagement and CRM database management 
• Assist with administrative activities including reporting, stakeholder communications, event coordination and operational planning  
• Contribute to service and operational improvements by identifying opportunities to enhance the student experience and program delivery  
• Contribute to a positive, inclusive and team-oriented culture, while upholding the Club’s values and commitment to excellence

What we’re looking for 

You have to be passionate about football, have a positive attitude, and a commitment to the success of the City Football School program.  

You’ll also have: 

• Completed a tertiary qualification in business administration, sports management or related field 
• A passion for delivering outstanding customer service and creating positive experiences for participants and families 
• Strong communication and interpersonal skills, with the ability to build positive relationships with a wide range of stakeholders 
• Excellent organisational skills, with a strong attention to detail and the ability to manage multiple tasks effectively 
• Confidence using Microsoft Office applications, with experience in SharePoint and Canva highly desirable 

The reality of working in football 

Football moves quickly, and a lot of our key events happen outside traditional office hours. 

This is a full-time role based at our home at City Football Academy (CFA), Cranbourne East and will include some evening and weekend work around Football Education and Club events at the CFA and other locations around Melbourne. 

What you’ll get 

• Structured training and mentoring from experienced leaders across football, education and business operations  
• Exposure to the operations of a professional sporting organisation and tertiary education program  
• Access to a global football network through City Football Group  
• Opportunity to develop skills across student engagement, operations, events, marketing and communications  
• Club kit and membership  
• Staff events, partner offers and discounts  
• Access to our Employee Assistance Program 

About Melbourne City FC 

Melbourne City FC is part of City Football Group, a global football organisation with clubs across the world. 

Our Men’s and Women’s teams compete in Australia’s premier domestic competitions, alongside our Academy and pathway programs. Off the pitch, we connect with communities through City in the Community and help develop the next generation through City Football School. 

Our home at Casey Fields is a state-of-the-art football and administration facility designed to bring our people and teams together. 

Applications 

To apply, please submit your resume and a brief cover letter outlining why you want to work at Melbourne City FC. 

This role is exclusively open to graduates of the 2026 Melbourne City Institute of Sport & Business (powered by Federation University) Diploma of Business and Sports Management program. 

Melbourne City FC is committed to the safeguarding of children and vulnerable adults. Our Club requires all applicants to obtain a Working With Children Check prior to appointment.