Join our team at Medtech as our Payments Operations Manager
Our Payments Operations Manager is responsible for the smooth day-to-day execution and compliance of our new Payments business (Medeor), as we grow our footprint across the healthcare ecosystem in New Zealand and Australia.
Medtech has had an online Payments presence for almost two years, and we are now pivoting into Point-of-Sale terminals for Medical Practices and Pharmacies. We need an exceptional talent to help scale this business operationally, owning the deployment roadmap and holding our supplier network and our own teams to account to ensure a smooth experience for our customers.
This is a key role, which requires an eye for detail and a passion for operational excellence.
Our Organisation
Medtech is the market-leading provider of primary health tech solutions in New Zealand. We provide advanced practice management software and other state-of-the-art health technology solutions that enable health professionals to provide ‘healthier care’.
Our payments solution Medeor, is a first-in-New Zealand, fully integrated and end-to-end offering from Patient Invoice through to Bank Reconciliation, enabling practices to save hours (if not days) of time every month reconciling their patient transactions in the PMS.
Our wish here was simple: build a product that removed genuine pain from practices, so they can reinvest that time into delivering better and more satisfying care.
Outcomes you’ll be responsible for:
• Executing on the payments budgets & strategies established by the business (deployment of transacting sites), within your sphere of influence
• Ownership of day-to-day process execution & policy adherence
• Working closely with supply-side partners to provide a managed service to Medeor customers within the context of formal service delivery
• Management and running of governance steering committees across partner network
• Ensuring our own adherence to SLA’s across partner network, and escalating issues as appropriate
• Ensuring all merchants onboarded meet the AML/CTF and Credit policies
• Ensuring all transactions processed by a merchant fall within our Credit policies.
• Ensuring settlements are reviewed before disbursement ensuring they fall within Credit policies.
• Ensuring the process landscape meets the needs of both internal and external audit and assurance.
• Identifying any new payment related risks as they become apparent and to work with the GM Medeor and the Compliance manager to implement all policies, procedures and processes to eliminate, mitigate or manage the risk.
• Leading and managing a team of payments analysts, ensuring they are performing to a high standard, the work is compliant to the identified regulations/boundaries, and within the risk framework
• Supporting GM Medeor to ensure that Medeor policies and processes remain fit for purpose and within the stated risk appetite of the business.
What you bring to the role
• Demonstrable experience in a similar leadership role within a regulated and at-scale transactional finance environment (preferably within Payments)
• You have successfully developed robust operational outcomes in a context of a growth business
• An embrace for high-intensity, high-pressure programmes of work that require you to be at your best
• A love and passion for getting your hands dirty when needed – This is not a governance role, it’s an execution role
• An ability to operate within a risk-appetite set by the Board, and to confidently raise any and all concerns with respect to our risk exposure immediately
• Highly numerate with excellent attention to detail
• High quality excel & powerpoint skills for reporting, analysis, and stakeholder management
• Excellent communications skills, both oral and written with open communication
And here’s what we offer:
• You’ll be joining an organisation that is purpose-led, and delivering technology that impacts New Zealanders’ lives everyday
• We are passionate about staff development – 25% of our people changed roles internally or were promoted last year
• Awesome offices in Wynyard Quarter
• Family friendly
At Medtech we have built a brilliantly engaged team of over 70 FTEs, dedicated to the improvement of Healthcare in New Zealand & Australia, and the growth of our business. As a leading growth initiative at Medtech, Medeor requires speed & collaboration across all our business units, with daily interactions with our leadership team. Consequently, this role (and all our roles) is predominantly office-based and applicants will be expected in the office a minimum of four days per week (unless travelling for work purposes). We will always endeavour to be flexible as things come up in the lives of our team mates, but we are passionate about our teams being together as we head towards our goals. We encourage applicants to reflect on this before applying.
Interested? We would love to hear from you. Please note we will be reviewing applications as they are received, so if you are interested in applying, we encourage you to do so early.
You must have the right to live and work in New Zealand to apply for this job.
