New Zealand 
United Kingdom 
Singapore 
Malaysia 
Canada (Français) 
Australia
- At least 3 years’ experience in application support, service desk, or IT support with strong triage and troubleshooting.
- Salesforce administration experience.
- Strong ITSM knowledge, preferably with ITIL v4/5 certification.
Role Type
Description
Who We Are
MDA National is a not-for-profit doctor’s mutual, also known as an MDO (Medical Defence Organisation). We exist solely to protect our members at every stage of their career and promote good medical practice throughout Australia. We have been supporting medical practitioners to keep on practising with confidence since 1925. Remaining true to our ‘doctors for doctors’ ethos, we are owned and governed by doctors, caring for the wellbeing and interests of doctors.
We take great pride in a workplace culture focused on people, collaborative relationships, and continuous improvement. With our commitment to personal growth and development, great leaders, and passion for excellent member service, we provide an environment which encourages you to be the best version of yourself.
The Role
Reporting to the Service Delivery Manager in Melbourne, this is an exciting opportunity to play a key role in supporting MDA National’s ICT function, helping keep our core business systems running smoothly while enabling our senior IT specialists to focus on strategic and technical innovation.
You will be responsible for supporting and optimising MDA National’s core business systems, resolve application issues, and maintain system documentation while working closely with internal teams and external technology partners to deliver reliable ICT support across the organisation.
If you enjoy problem-solving, building relationships, and making technology work better for people, this is an opportunity to make a meaningful contribution to our business while developing your skills within a supportive ICT team.
What we’re looking for
- At least 3 years’ experience in a similar role with strong triage and troubleshooting skills within an application support, service desk or IT support environment.
- Strong ITSM acumen, preferably with ITIL v4/5 certification.
- Salesforce administration experience.
- A basic understanding of integrations and API’s, preferably Boomi.
- Demonstrated experience on the execution of risk controls such as privileged access management or patch management reporting.
- Working knowledge of reporting platforms such as Power BI or Crystal Reports.
- Alignment to the Microsoft technical stack including windows operating system and Office 365.
- Solid understanding of automation and scripting tools such as SQL, XML, .Net or PowerShell
- Strong problem-solving skills, with the ability to resolve business system and application issues and respond to user change requests.
- Experience designing, developing, and implementing system enhancements aligned with business needs, project priorities, budgets, and timelines.
- A strong understanding of data security, data integrity, and data loss prevention.
- Knowledge of data transmission requirements and the ability to ensure compliance with relevant standards and procedures.
- Basic database management experience.
Why join us at MDA?
- Attractive remuneration and income protection insurance.
- Join a well-established organisation with an outstanding team culture.
- Access contemporary learning and development opportunities.
- Enjoy flexible working arrangements, including a hybrid working environment.
- Access to a confidential Employee Assistance Program (EAP), available 24/7.
- Discounts on HBF health insurance.
- A generous health and wellbeing allowance in addition to your salary package.
- One week of additional leave per annum.
- Up to 10 weeks of paid parental leave.
- Option to purchase up to two additional weeks of leave per year.
How to Apply
Please click the ‘Apply’ button and upload a copy of your CV.
Please also endeavor to include a cover letter as we are interested in getting to know as much about you as we can via your application! For further information on MDA National’s work, culture and values, please visit:
Our website: https://www.mdanational.com.au/
Our social media: https://www.linkedin.com/company/118617/
To obtain a copy of the position description or learn more about this role, please contact Nick Prest via email at humanresources@mdanational.com.au.
