Summary:

The Sales Support and Customer Service Specialist plays a crucial role in ensuring customer satisfaction and supporting the sales team within the manufacturing and production industry. Based in Kewdale, Western Australia, this permanent full-time position involves providing exceptional service to clients, managing inquiries, and facilitating smooth sales processes to contribute to the overall success of the business.

Responsibilities:

• Assist customers with inquiries and provide product information to enhance their purchasing experience.
• Process sales orders and ensure timely delivery of products to clients.
• Collaborate with the sales team to support sales initiatives and achieve targets.
• Maintain accurate records of customer interactions and transactions in the database.
• Resolve customer complaints and issues promptly and effectively.
• Prepare sales reports and assist in the analysis of sales data to identify trends.
• Coordinate with production and logistics teams to ensure customer requirements are met.

Qualifications:

• Associate degree or equivalent experience in a relevant field.
• Proven experience in sales support or customer service, preferably in the manufacturing sector.
• Strong communication and interpersonal skills to effectively engage with customers and team members.
• Proficient in using CRM software and Microsoft Office Suite.
• Ability to work in a fast-paced environment and manage multiple tasks efficiently.
• Strong problem-solving skills and attention to detail.