At MadeCurious, we have a wide range of customers, but we specialise in meaningful public sector work, which will not only have a positive impact on communities (and government), but will enable them to adapt in a fast-changing world.
We create systems and software for our partners to solve challenging and meaningful problems in various domains. We support, maintain and enhance those products over the whole software development lifecycle to ensure they keep delivering value over the long haul. If you’re up for a challenge and want to be surrounded by awesome colleagues who care deeply about what they do, you’re looking in the right place.
About the role
Our company is divided into teams that manage the end-to-end value stream of their customers. Each team is based around customers within related domains and underlying technologies.
One of our delivery teams is on the lookout for a new Delivery and Outcomes Manager. This team specialises in large-scale, high-profile web work, predominantly for the public sector.
The role involves leading the relationship with the team’s customers, and includes a blend of software delivery management, account management, business analysis, and service/system design; with each customer requiring a different blend of these skills. The mix of work ranges from ongoing enhancements and improvements to long-term applications, support prioritisation and ongoing maintenance planning, and completely new engagements with new or existing customers.
You will be the front person for the team, so you need to be confident working with our customers’ senior managers and stakeholders as you understand their drivers, while working through value-based decisions and tradeoffs with the software engineers in your team. You will need to find creative solutions to unique problems and can place digital solutions in the context of the customer’s strategic goals.
Who we are looking for
This is a diverse role, so we are looking for someone with a diverse background. You may have previously held jobs with titles such as “Product Manager/Owner”, “Account Manager”, “Delivery Lead”, or “Customer Success Manager”. Or you may have experience working in the public sector or in large enterprises and are looking for a more dynamic, agile role. However, what we absolutely need to see is experience working in a digital environment with technology teams, and an enthusiasm for growing and learning aspects of this role you might not have had exposure to before.
We know that a lack of confidence can sometimes hold us back from applying for a job, we also know there’s no such thing as the ‘perfect’ candidate. Our employment philosophy is to look for the right people and do what it takes to get them on board and keep them around. We invest in people to help realise their potential. So, even if your skills and experience don’t feel like a perfect match, we’ll help the right person to grow into the requirements of this position.
Whatever your background, you will definitely need to be:
- Fundamentally self-motivated;
- Curious and unafraid to ask questions, digging into the “why” to better understand drivers and where we can add value;
- Able to quickly understand new domains, problem spaces and industries;
- Good at problem solving with strong critical thinking skills;
- Empathetic and a great listener – you know that understanding the needs (and pain points) of others are key to delivering excellent service and solutions;
- Resilient and committed to having challenging conversations when they’re needed;
- Able to influence and lead others without explicitly managing.
Some of the practical day-to-day things you can expect to be doing
- Partner relationship management and high-quality, timely communication across various channels and contexts;
- Helping your team to understand priorities, plan for deliveries and review metrics to ensure everything is on track;
- Leading or facilitating meetings and workshops to gather information from customer representatives and stakeholders;
- Organising information and bringing cohesion to streams of work that helps the team deliver value;
- Handling commercial conversations with customers and managing project budgets;
- Identifying opportunities, and creating and pitching software delivery road maps to customers
- Contributing to the design of business processes, user and system interfaces, and system integrations;
- Collaborating with software engineers to understand technical details and proposing solutions for software features, defect fixes, and operational issues;
- Creating system wireframes or visuals that help communicate customer needs.
More about MadeCurious
We are a team of curious-minded people who support each other and hold robust debates. We thrive on challenges, view our successes (and failures) as opportunities for growth, and we never, ever want to stop learning.
We are an equal-opportunities employer, we don’t just accept our differences, we celebrate our diversity and grow through sharing our unique experiences and perspectives. We are wholeheartedly committed to creating an inclusive environment that offers each of us the chance to thrive.
We are active in supporting a number of the local technology and social-good communities. In the last year we’ve hosted meet ups for the likes of:
- User Experience CHCH
- The AWS User Group
- Women in Tech
- Christchurch Sustainability Professionals
How to apply
We cherish our culture, so every hire we make is carefully considered. If you’re tempted to join the team, be sure to read about us https://madecurious.com/about-us/ and make sure we’re aligned.
If this role sounds like one that might make you excited to come into work every day, go ahead, write us a covering letter telling us who you are, why you’d be a great fit for this role, and what you bring to the table.
Please note that this role will be based in our Ōtautahi/Christchurch office, so being based in New Zealand with the right to work here is key. Applicants for this position should have New Zealand residency or a valid NZ work visa.
(No recruiters please)
