Help shape the future of road network coordination across New Zealand
About myWorksites
myWorksites is New Zealand’s leading platform for road network coordination, used by major authorities including Auckland Council, Christchurch City Council and NZTA to manage 80,000+ permits annually. We’re a profitable, bootstrapped SaaS company on a mission to transform how road networks are managed.
Our platform breaks down silos between contractors, traffic management designers, and road controlling authorities, creating a connected ecosystem that reduces disruption, improves safety, and enables smarter infrastructure planning.
The Role
We’re seeking our first Customer Success Manager to join our growing team. This is a unique opportunity to build customer success from the ground up at a NZ based SaaS company serving critical transport infrastructure needs.
You’ll be the primary advocate for our customers – road controlling authorities, councils, and government agencies – ensuring they achieve maximum value from our platform while helping us scale.
What You’ll Do
Build Relationships That Matter
- Partner with council teams, traffic coordinators, and contract managers to ensure successful adoption
- Become the trusted advisor for government stakeholders across multiple departments
- Manage the complete customer journey from onboarding through renewal and expansion
Drive Product Adoption
- Design and deliver training programs for different user types (from traffic management coordinators to program managers)
- Create onboarding processes that get councils from sign-up to processing their first permits efficiently
- Analyse usage patterns to identify opportunities for deeper platform adoption
Shape Customer Experience
- Build scalable processes for customer communications, training, and support
- Develop customer health metrics and early warning systems
- Create feedback loops between customers and our product development team
Support Growth
- Manage onboarding processes and help remove barriers to adoption
- Develop case studies and testimonials that support our growth strategy
What We’re Looking For
Essential Experience
- 3+ years in customer success, account management, or similar customer-facing role
- Experience with B2B SaaS products, particularly complex or technical solutions
- Strong project management skills with ability to manage multiple stakeholders
- Excellent communication skills for explaining complex processes to diverse audiences
Highly Valued
- Experience with government/council clients or public sector procurement
- Background in infrastructure, construction, or transport industries
- Understanding of complex regulatory or compliance environments
- Experience building customer success processes from scratch
- Experience with automating processes and configuring software solutions
Personal Attributes
- Genuinely curious about how things work and motivated by solving complex problems
- Patient and thorough – government processes move differently than private sector
- Collaborative approach – you’ll work closely with our development team
- Adaptable and entrepreneurial – this is a scale-up environment where priorities can shift
What We Offer
Competitive Package
- Salary based on experience
- Growing, company with clear expansion plans
- Flexible working arrangements
- Professional development opportunities
Meaningful Work
- Directly impact how critical infrastructure is managed
- Work with customers who are genuinely making their communities better
- Build something from the ground up in a supportive team environment
Growth Opportunity
- Be the first customer success hire in a company with clear growth trajectory
- Opportunity to build and eventually lead a customer success team
- Exposure to all aspects of a growing SaaS business
- Clear path for career advancement as we scale
Ready to Apply?
If you’re excited about building customer success at a profitable SaaS company serving critical infrastructure needs, we’d love to hear from you!
Please include:
- Your CV highlighting relevant experience
- A brief cover letter explaining why you’re interested in this role
- Examples of how you’ve driven customer adoption or retention in previous roles
myWorksites is an equal opportunity employer committed to diversity and inclusion.
No recruiters please.
