Front Of House Manager

Summary:

As the Front of House Manager at our esteemed establishment in Beechworth, Victoria, you will play a pivotal role in ensuring exceptional guest experiences and operational excellence. This permanent, full-time position requires a mid-senior level professional who is passionate about hospitality and dedicated to maintaining high standards of service. You will lead a dynamic team, work with the Venue Manager to oversee daily operations, and contribute to the overall success of our hospitality offerings.

Responsibilities:

• Support management of daily front of house operations, ensuring a seamless guest experience.
• Supervise and train front of house staff, fostering a positive and efficient work environment.
• Handle guest inquiries and complaints with professionalism and courtesy.
• Coordinate with kitchen and bar staff to ensure timely service and quality standards.
• Monitor and maintain cleanliness and organisation of the front of house area.
• Assist in developing and implementing service standards and procedures.
• Prepare reports on operational performance and guest feedback.
• Manage reservations and seating arrangements to optimise guest flow.
• Ensure compliance with health and safety regulations.

Qualifications:

• Proven experience in a front of house management role within the hospitality industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Knowledge of health and safety regulations in the hospitality sector.
• Proficiency in using reservation and point of sale systems.
• A passion for delivering outstanding customer service.