Senior Field Engineer

Summary:

At JEM, our Technology Group is at the forefront of delivering exceptional technical experiences for our clients. As a Field Engineer, you’ll provide hands-on IT support across a variety of client environments, ensuring reliable, efficient and high-quality service delivery.

Working primarily at client sites, you’ll troubleshoot technical issues, perform preventative maintenance, deploy IT equipment and support onsite projects. You’ll collaborate closely with our Service Desk, Systems Engineers and Project teams to deliver practical solutions and build strong client relationships.

Key Responsibilities

• Provide onsite technical support, troubleshooting and issue resolution across hardware, software, networks and infrastructure.
• Perform preventative maintenance, site inspections and equipment health checks.
• Install, configure and deploy IT equipment, including workstations, servers, switches and wireless infrastructure.
• Assist with onsite projects such as hardware upgrades, network deployments and office relocations.
• Build positive client relationships through professional communication and responsive service.
• Maintain accurate service records, technical documentation and asset registers.
• Coordinate onsite visits, equipment requirements and follow-up activities.
• Follow workplace health and safety, information security and client compliance requirements.

About You

We’re looking for someone who has strong technical capability, is customer-focused and comfortable working independently across different client environments.

The ideal candidate will have:

• Relevant IT qualifications, industry certifications or equivalent practical experience.
• Experience providing hands-on IT support in business environments.
• Strong troubleshooting skills across Windows, Microsoft 365, Teams and mobile devices.
• Working knowledge of Active Directory, Entra ID, Intune and Windows Server.
• Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPNs, VLANs and wireless technologies.
• Experience installing, configuring and maintaining IT hardware and infrastructure.
• Strong communication, organisation and problem-solving skills.
• A current driver’s licence and willingness to travel to client sites.

Desirable

• Previous experience working within a Managed Service Provider (MSP).
• Familiarity with PSA and RMM platforms.
• Knowledge of VoIP, meeting-room technology, backup solutions or storage systems.
• Microsoft, networking or cybersecurity certifications.

Why Join JEM?

• A competitive salary package including a company car and mobile phone
• You’ll be part of a collaborative team that values strong relationships, professional growth, and delivering exceptional outcomes for our clients
• The opportunity to build long-term partnerships and make a real impact on the business