Duty Manager

Jackalope Hotels is an award-winning luxury hotel group on Victoria’s Mornington Peninsula, known for bold design, exceptional hospitality and unforgettable experiences. Home to 44 rooms, hatted dining and LL Vineyard, Jackalope is a place where creativity and genuine hospitality come together.

About the Role

We’re seeking a proactive and dynamic Duty Manager to join our Front Office team. This hands-on role requires you to be the primary point of contact for both guests and internal departments, ensuring seamless communication and problem-solving across the property. You’ll be leading from the front – checking guests in and out, handling luggage, and quickly responding to guest needs.

Your ability to think on your feet, adapt to ever-changing situations and be the go-to person for staff and guests alike will be crucial to your success. This is more than a desk job; you’ll be managing guest expectations, resolving challenges, and collaborating with other departments to ensure smooth operations during your shift.

Key Responsibilities

• Act as the main point of contact for all guest and departmental inquiries during your shift.
• Assist the Rooms Division Manager and Front Office Manager in maintaining high levels of guest satisfaction.
• Ensure smooth check-in and check-out processes (Opera System) and address special guest requests.
• Handle guest complaints with professionalism and implement effective solutions.
• Support all hotel departments and guest queries.
• Manage room bookings via online, email, and phone.

Who You Are

• Previous experience as a Front Office Duty Manager in a five star hotel
• A problem solver who thrives in fast-paced, dynamic environments.
• Flexible and adaptable with a 7-day rotating roster.
• Passionate about delivering exceptional guest experiences.
• A humble, welcoming, and approachable individual with a genuine love for the hospitality industry.

Why join Jackalope?

We believe in rewarding our team’s dedication and talent. As part of the Jackalope family, you’ll enjoy:

• Career development with structured learning, leadership programs, and on-the-job training
• Your birthday off!
• Annual perks, including complimentary anniversary stays and spa treatments
• Discounts across accommodation, dining, wine, spa, retail, and selected services
• Access to partner wellness and lifestyle benefits
• Employee recognition programs, including Doot Dollars, awards, and incentives
• Invitations to team events and celebrations