Case Manager Youth Services

Case Manager Youth Services

Supporting Young People to Achieve Stable Housing and Positive Futures

Indigo Junction 

Midland, WA 

Full Time | SCHADS Award Level 5

Make a Lasting Difference in the Lives of Young People

At Indigo Junction, we work alongside young people experiencing homelessness, housing instability, trauma, and other complex challenges, helping them build the foundations for a safe, stable and independent future.

We are seeking an experienced and passionate Youth Case Manager to provide intensive case management and therapeutic support to young people who are experiencing or at risk of homelessness.

Join us at an exciting time as Indigo Junction expands services through our brand-new purpose-built youth accommodation facility in Midland. This innovative service will provide safe and supported accommodation for young people experiencing homelessness, with intensive case management focused on achieving sustainable housing and long-term independence.

Working within a Housing First for Youth (HF4Y) framework, you will support young people to access and sustain housing, strengthen their wellbeing, develop practical life skills, and build connections that support long-term independence and positive life outcomes.

About the Role

As a Youth Case Manager, you will work closely with young people to identify goals, overcome barriers, and navigate complex systems while providing consistent, trauma-informed support.

You will:

• Provide intensive case management to young people with complex needs.
• Build strong, trusting relationships that promote engagement and positive change.
• Support young people to secure and maintain safe and sustainable housing.
• Deliver trauma-informed and therapeutic responses that support healing and wellbeing.
• Assist young people to develop independent living skills, including budgeting, cooking, tenancy management, household responsibilities, and navigating services.
• Provide advocacy and facilitate referrals to appropriate services.
• Coordinate support with government agencies, housing providers, education and employment services, and other community organisations.
• Support young people to access education, training, employment, healthcare, and community participation opportunities.
• Maintain accurate case notes, records, and reporting requirements.

About You

You are committed to empowering young people and believe in their capacity to achieve positive change. You bring a compassionate, strengths-based approach and are confident working with young people experiencing complex challenges.

You will ideally have:

• A tertiary qualification in Youth Work, Social Work, Community Services, or a related Human Services field, or demonstrated equivalent experience.
• Experience supporting young people experiencing homelessness, trauma, mental health challenges, alcohol and other drug concerns, or other complex needs.
• A sound understanding of Trauma Informed Care and strengths-based practice.
• Experience delivering case management, advocacy, and referral services.
• An understanding of the social and systemic factors contributing to homelessness and disadvantage.
• Strong relationship-building, communication, and interpersonal skills.
• The ability to work collaboratively with a range of stakeholders and service providers.

Essential Requirements

• Current C Class Driver’s Licence.
• Current Working with Children Check.
• Current National Police Clearance.
• Current First Aid Certificate.
• Commitment to the National Principles for Child Safe Organisations.

Why Join Indigo Junction?

• Be part of an exciting new service supporting young people experiencing homelessness.
• Work alongside a passionate and supportive team.
• Help shape outcomes within a brand-new purpose-built youth accommodation facility.
• Meaningful work that creates lasting change in the lives of young people.
• Ongoing learning, supervision, and professional development opportunities.
• Salary packaging benefits.
• Join a values-driven organisation guided by Collaboration, Compassion, and Integrity.

Apply Now

If you are passionate about supporting young people to overcome barriers, achieve housing stability, and create brighter futures, we would love to hear from you.