Skin Experience Specialist

Skin Experience Specialist

Reports to: National Education Manager

About the Role

Full-time | Based full time in office at INSKIN COSMEDICS HQ, Lidcombe NSW

The Skin Experience Specialist is an exciting opportunity to support the delivery, coordination and growth of education across the INSKIN COSMEDICS Group, working across our domestic and international markets.

Reporting to the National Education Manager, this role will help keep our education programs, platforms, resources and training activity organised and performing at their best, while taking ownership of the day-to-day delivery and growth of our Online Skin Consultation program.

It’s a varied role suited to someone who is highly organised, confident with systems and reporting, passionate about skin and education and equally comfortable working behind the scenes and directly with customers.

Key Responsibilities

Online Skin Consultations

• Drive and manage the day to day running of the Online Skin Consultations and support the continued growth of the program.
• Connect Online Skin Consultation clients with partner clinics to build long-term in-clinic relationships.
• Drive and manage consultation bookings, conversion aftercare and clinic introductions through an exceptional end-to-end customer experience.
• Monitor and report on consultation performance, identifying opportunities to improve the customer journey, scripts and processes.
• Support the growth, induction and training of our Skin Expert network and expansion of Online Skin Consultation program.

Education Operations & Reporting

• Coordinate learning platform (LMS) activity and reporting.
• Monitor training participation and class numbers.
• Manage the national training calendar and coordinate the communication of training dates, events and key education initiatives.
• Provide regular reporting and insights to the National Education Manager to identify engagement trends and opportunities for improvement.

Education Platforms & Assets

• Manage Education resources across relevant platforms.
• Maintain version control and ensure Education assets remain current and accessible across domestic and international markets.
• Act as a key point of contact for BDMs and international teams requiring Education assets and resources.
• Coordinate new Education assets with Marketing and Digital and amplify new resources across communication channels to drive engagement.

Education Programs & Collaborations

• Coordinate external consultant and educator collaboration sessions, including planning, execution and promotion.
• Support the delivery and communication of key education events and programs.
• Work collaboratively across Education, Sales, Marketing and Digital to increase awareness and engagement with Education initiatives.

PR Treatments & Brand Experiences

• Coordinate and perform PR treatments in partnership with the Marketing and PR teams.
• Deliver Skin Consultations for KOLs, influencers and other brand-aligned opportunities.
• Ensure all treatments and consultations reflect our professional standards and deliver an exceptional brand experience.

About You

• You hold a Diploma of Beauty Therapy and have at least three years’ experience working with skin in a clinic environment.
• You’re passionate about skin and professional education, with strong knowledge of ingredients, treatments and homecare.
• You enjoy hands-on work, keeping resources updated, supporting education activity and following tasks through to completion.
• You enjoy delivering skin consultations and treatments, with a focus on client care, aftercare and connecting clients with partner clinics to build long-term in-clinic relationships.
• You’re highly organised, accurate and confident managing multiple priorities and shared resources.
• You’re comfortable using digital systems and keeping information current and accessible.
• You’re a strong communicator who works well across teams, takes initiative and identifies practical improvements under the direction of the National Education Manager.
• Bonus points if you’ve previously trained or worked with an INSKIN COSMEDICS brand.

Perks of being part of the INSKIN Team

• Quarterly product allowance to enjoy the skincare range.
• Staff discounts on skincare products.
• Paid birthday leave after 12 months with INSKIN.
• A warm, supportive team culture with a strong focus on family.
• Support for personal and professional growth.
• Working with an award-winning Australian skincare business.
• Structured induction and training.
• A beautiful office environment at our Lidcombe HQ.
• Study or professional development opportunities.