Tenancy Administration Assistant

Tenancy Administration Assistant

Location: Bathurst or Mudgee

About the Role

The Tenancy Administration Assistant (TAA) plays a vital role in supporting the Housing Services Team Leaders, Leasehold Housing Officers and broader Housing Team to deliver high-quality, responsive housing services. This position is responsible for providing administrative and tenancy-related support, maintaining accurate records, coordinating tenant communications, assisting with tenancy management processes, and ensuring compliance with organisational policies and legislative requirements.

Working closely with tenants, internal teams and external stakeholders, the TAA contributes to positive tenancy outcomes, streamlined service delivery and the provision of safe and sustainable housing services across the community.

About You

You are a highly organised and customer-focused administrator who enjoys working in a fast-paced environment and building positive relationships with a diverse range of people. You have excellent attention to detail, strong communication skills and the ability to manage competing priorities while maintaining confidentiality and professionalism.

You will bring:

• Strong administration and organisational skills.
• Excellent verbal and written communication abilities.
• A commitment to delivering exceptional customer service.
• The ability to work independently and collaboratively within a team.
• Sound computer skills, including experience using databases and Microsoft Office applications.
• Strong attention to detail and accurate record-keeping skills.
• The ability to manage sensitive information with discretion and professionalism.
• An understanding of the importance of compliance and legislative requirements.
• A willingness to learn and contribute to continuous improvement initiatives.

Key Responsibilities

• Provide customer-focused responses to tenant enquiries.
• Liaise with the Allocations Officer to coordinate property viewings with prospective tenants.
• Conduct lease sign-ups and routine inspections.
• Maintain tenancy and property records in line with organisational and regulatory requirements.
• Ensure all communications and tenant interactions are accurately documented and recorded in relevant systems.
• Assist with the preparation of NCAT documentation and attend stakeholder meetings, including taking minutes.
• Maintain knowledge of relevant legislation, including the Residential Tenancies Act.
• Follow up outstanding tenant documentation for rent reviews and additional occupant requests.
• Draft breach correspondence and compile supporting evidence for NCAT applications.
• Determine and action tenant charges, establish payment plans and monitor maintenance debt.
• Manage End of Tenancy (EOT) processes and ensure required actions are completed within prescribed timeframes.
• Update occupancy records following approval of occupant changes.
• Support routine inspection administration and scheduling activities.
• Provide administrative support to Housing Services Team Leaders and Leasehold Housing Officers.
• Assist with Business & Safety Officer responsibilities and provide office support as required.
• Travel as required.

Essential Requirements

• Current NSW Driver Licence.
• Working with Children Check (or the ability to obtain).
• National Criminal History Check (or the ability to obtain).
• Legal right to live and work in Australia.
• Demonstrated administration experience with strong attention to detail.
• Strong computer literacy, including Microsoft Office applications.
• Excellent interpersonal, written and verbal communication skills.
• Ability to work effectively within a team and manage competing priorities.

Desirable Requirements

• Certificate III, Certificate IV or Diploma qualification in Business Administration, Community Services, Housing, Property Services or a related field.
• Previous experience working in social housing, community housing, tenancy management or a human services environment.
• Knowledge of the Residential Tenancies Act and tenancy management practices.
• Experience preparing documentation for tribunals, hearings or compliance-related matters.
• Experience using tenancy management systems or customer relationship management databases.
• Understanding of the housing and homelessness service sector.

Why Join Us?

• Meaningful work that supports individuals, families and communities.
• Opportunity to grow your career within the community housing sector.
• Supportive team environment that values collaboration and continuous improvement.
• Diverse and rewarding role with a mix of administration, customer service and tenancy support responsibilities.

Applicants identifying as Aboriginal and Torres Strait Islander are strongly encouraged to apply.

How to Apply

Please submit:

• A current resume; and
• A cover letter outlining: Why the role interests you; and how your skills and experience align with the requirements of the position.

Applications will be reviewed as they are received, and interviews may commence prior to the closing date. We encourage interested applicants to apply as soon as possible.