The organisation:
We are an Australia-based fitness brand re-defining the fitness experience with our expansive, state-of-the-art facilities designed to meet every fitness need under one roof. From spacious free weights and cardio zones to reformer Pilates, group classes, wellness amenities, and even a basketball court, we offer a comprehensive environment for our members to achieve their goals. In addition to our full service locations, we also operate stand-alone Pilates studios, delivering a focused, boutique experience that caters to a broad audience.
About the role:
We’re looking for a dynamic, results-driven Sales Consultant to join the team at Housed. In this role, you’ll manage, and nurture leads across multiple locations, handle CRM lead management, respond to inbound inquiries, and guide prospects through the sales sign up process. Your focus will be on maximising membership conversion and appointment show up rates, securing qualified appointments, and consistently meeting KPIs while delivering exceptional service to prospective customers.
Key Responsibilities:
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Lead Management & CRM: Efficiently manage and track a large volume of leads per location using our CRM system, ensuring each lead is properly categorised, followed up with, and nurtured through the sales funnel.
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Inbound Lead Handling: Take the initiative to respond promptly to inbound leads, providing them with relevant information and generating interest in our gym’s services and memberships.
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Lead Nurturing: Develop personalised outreach strategies to build strong relationships with leads, guiding them through the decision-making process and addressing any objections or concerns.
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Appointment Setting & Conversion: Maximise lead conversion and appointment show rates by qualifying prospects, understanding their fitness goals, building rapport and scheduling consultations or gym tours to successfully convert them into members or booked appointments.
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Outbound Sales Calls: Proactively follow up on “no sales” leads to re-engage, address any issues, and work towards converting them into gym members.
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KPI Management: Consistently meet KPIs focused on call productivity conversion rates, qualified appointment bookings, and lead management effectiveness, with a strong emphasis on performance metrics.
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Collaboration: Work closely with the gym management and sales teams to align strategies, share insights, and contribute to team goals.
What we are looking for:
- Minimum 2 years’ experience in a Appointment Setter, Sales Consultant or similar role.
- Previous experience in a sales role within the Fitness industry.
- A genuine passion for fitness and a desire to help individuals from diverse backgrounds kickstart their health and fitness journey.
- A strong eagerness to learn about the industry, our products, and their benefits is essential.
- Adaptable and thrives in fast-paced environments, with a strong willingness to learn and grow.
- Proactive and driven, with a strong ability to identify opportunities for growth and improvement.
Perks & Benefits:
- We offer a competitive salary package consummate with experience.
- Enjoy the flexibility of working completely remote.
- Benefit from a comprehensive onboarding and training program designed to provide the support and skills you need to excel and reach your full potential.
- Strong, supportive team culture that fosters collaboration and growth.
If this opportunity interests you, we encourage you to apply for a confidential conversation!
