Sports Facilities Manager

Role Purpose

This is a rare opportunity to take ownership of a brand-new High Performance Centre in Auburn and help shape how it operates, grows and evolves from day one.

As the training and performance home of the Sydney Kings and Sydney Flames, the facility will sit at the heart of Hoops Capital’s basketball operations. The Sports Facilities Manager will play a key role in creating an environment where athletes, coaches and staff can perform at their best, while building the systems, standards and ways of working that will underpin the venue for years to come.

With the facility still in its early stages, there is significant scope to influence how it is used and developed. The role will have the opportunity to grow alongside the venue, expanding its impact across high performance sport, community programs, commercial partnerships, events and external hire.

This is a hands-on leadership role for someone who is excited by the chance to build something, make the venue their own and play a meaningful role in the next phase of growth for Hoops Capital.

Key Responsibilities

High Performance Operations

• Maintain daily readiness of courts, gym, recovery and athlete support spaces, including equipment and technology
• Coordinate schedules with coaches, performance staff and athletes across NBL, WNBL, DP and development programs
• Protect high performance integrity, ensuring team training, recovery and treatment requirements take priority in venue scheduling

People Leadership

• Lead, roster and develop Venue Operations Coordinators and casual venue staff, ensuring appropriate coverage across high performance, community and commercial activity
• Set clear operating standards and accountabilities for the venue team and contractors
• Ensure employees, contractors and venue users complete appropriate inductions and comply with venue policies and procedures

Venue Operations and Maintenance

• Manage daily opening, closing, presentation and cleaning standards, including bathrooms, common areas, courts, waste and resets after each booking
• Deliver a planned preventative maintenance schedule, with regular inspections and timely corrective work
• Engage and manage contractors for venue issues, including cleaning, electrical, plumbing, locksmith, pest control, HVAC and fire safety
• Maintain asset registers and replacement schedules, and recommend venue upgrades
• Identify opportunities to improve venue efficiency, presentation, sustainability and operating costs
• Coordinate the court sweeping roster for front office and team staff (Everyone Sweeps)

Compliance, Security and Emergency Management

• Maintain venue compliance requirements, including WHS, fire and essential services, emergency management, first aid/AED readiness and contractor safety documentation
• Lead risk assessments and incident reporting, ensuring corrective actions are closed within agreed timeframes
• Manage venue security and access systems, including keys, access passes, alarms and authorised after-hours access

Bookings, Commercial and Community

• Manage venue bookings end to end, including pricing within approved parameters, hire agreements, invoicing, deposits, cancellations and outstanding payments
• Ensure external hirers meet required insurance, safety, induction and venue-use requirements before access is granted
• Allocate court time fairly around high performance priorities
• Identify opportunities to increase off-peak utilisation and commercial revenue without compromising high performance requirements
• Act as the key venue contact for local clubs, schools, associations and community groups, working with the Community Programs team
• Coordinate bump in and bump out for court hire, and support corporate bookings, events and activations across Auburn and Hoops Capital East

Budget, Reporting and Stakeholders

• Manage the HPC operating budget, procurement and contractor spend within approved delegations
• Maintain accurate booking, maintenance, incident and facility records
• Provide regular reporting on venue utilisation, commercial revenue, operating costs, maintenance performance, incidents and outstanding corrective actions
• Work closely with basketball operations, community programs, commercial teams, front office and partners to improve the venue experience

Skills and Experience

Essential

• Minimum 5 years’ experience in facilities management, ideally across elite sport or multi site facilities
• Demonstrated experience leading employees and casual workforces
• Experience managing contractors and multi discipline operational teams
• Sound financial management skills, including budget management, procurement and cost control
• Strong WHS, risk management and venue compliance capability
• Confidence using booking and facilities management systems
• Ability to work early mornings, evenings and weekends

Desirable

• Experience in, or a strong understanding of, high performance sport environments, ideally professional basketball
• Experience managing community or commercial sports facility bookings
• Relevant qualifications in sport management, facility operations or WHS
• First Aid/CPR qualification, or willingness to obtain

Key Performance Indicators

• High performance spaces meet daily readiness standards, with positive feedback from athletes, coaches and staff
• Venue team rostered to cover all scheduled high performance, community and commercial activity
• Compliance, safety inspections, risk assessments and incident reports completed on time, with corrective actions closed within agreed timeframes
• Preventative maintenance schedule delivered and contractor work meets required standards
• All external hirers hold current insurance and inductions, with bookings invoiced accurately and outstanding payments followed up
• Commercial revenue, off-peak utilisation and operating cost targets achieved