People and Culture Manager

About Us 

Hello Clever is building the next generation of payments and loyalty infrastructure by turning every transaction into growth for merchants. 

We’re an AI-powered fintech operating across 26+ markets, helping businesses move money in real time and convert payments into measurable outcomes like higher repeat rates, bigger baskets, and smarter customer engagement. Our platform combines local account-to-account rails, embedded cashback and loyalty products, and powerful data intelligence through Clever AI, so merchants can launch offers, optimise ROI, and scale faster, all through a single integration. 

We recently crossed $70M in live ARR and are on track to pass $100M by the end of 2026-just 2.3 years after reaching our first $1M. It’s an exciting milestone that reflects the scale of what we’re building and the opportunity ahead. 

We’re also proud to be recognised on the global stage, including being named Australia’s fastest-growing fintech, recognised in Forbes Asia’s Top 100, ranked among the AFR Fastest-Growing Companies, and selected for Inc. Magazine’s Best in Business. 

About the Role 

We are looking for a People and Culture Manager to help deliver an exceptional employee experience and support the continued growth of Hello Clever in Vietnam. Reporting to the Head of People and Culture, this role will play a key part in implementing people programs, supporting leaders and employees, and ensuring our people processes are compliant with Vietnamese employment legislation, scalable, effective and aligned with our culture. The successful candidate will be hands on, organised and people focused, with the ability to balance day to day employee support with broader people initiatives. 

Key Responsibilities 

Employee Experience & Culture 

• Support the delivery of employee engagement, wellbeing and culture initiatives 
• Coordinate employee surveys, feedback programs and action planning activities 
• Lead employee recognition and celebration initiatives 
• Partner with leaders to drive a positive and inclusive workplace culture 
• Support internal communications and employee experience programs 

Performance & Development 

• Coordinate performance review cycles and development processes 
• Support managers and employees with performance and development conversations 
• Assist in the rollout and administration of Individual Development Plans (IDPs) 
• Track completion rates and provide reporting on performance and development initiatives 
• Coordinate learning and development activities, workshops and training programs 

People Operations 

• Manage employee lifecycle processes including onboarding, offboarding, probation and employee changes 
• Maintain employee records, HR systems and people documentation 
• Ensure HR policies and procedures are up to date and effectively communicated 
• Support compliance with Vietnamese employment legislation and internal policies 
• Coordinate employment contracts, renewals and amendments with our external HR consultant 
• Prepare people reporting, metrics and workforce insights 

Employee Relations & Manager Support 

• Provide first line support to employees and managers on people related matters 
• Support employee relations processes and workplace investigations where required 
• Assist managers with performance management and employee wellbeing matters 
• Escalate complex issues to the Head of People & Culture when required 

Vietnam Employment Compliance & Support 

• Implement local HR policies and procedures and support compliance with Vietnamese labour laws, statutory requirements and employment regulations 
• Liaise with our external HR consultant on employment documentation, payroll and compliance matters  
• Monitor probation periods, contract expiry dates and employee documentation requirements 
• Assist with maintaining accurate employment records and compliance documentation 

Skills & Experience 

• 3–4 years experience in Human Resources, People & Culture or People Operations 
• Strong understanding of Vietnamese labour law, employment contracts and statutory HR requirements 
• Strong understanding of employee lifecycle processes and HR administration 
• Experience supporting employee engagement, culture or learning initiatives 
• Experience working in a startup, scaleup or fast growing organisation is highly desirable 
• Experience using Employment Hero is preferred 
• Strong organisational and project coordination skills 
• Excellent communication and stakeholder management skills 
• Excellent written and verbal communication skills in Vietnamese and English 
• Ability to manage multiple priorities in a fast paced environment 
• High attention to detail and strong problem solving skills 

Why join Hello Clever? 

• High-Growth Fintech – Be part of a company leading the future of real-time payments and loyalty solutions. 
• Global impact – We’re live in 26+ markets and growing fast. 
• Category-defining product – Real-time payments, instant cashback, AI-powered merchant tools. 
• Mission-driven – We’re here to make money smarter, fairer and faster for everyone. 
• Dynamic Culture – Join a passionate, results-driven team that values innovation and collaboration. 

Benefits & Perks 

• Leave that supports real life – Enjoy Birthday Leave and Menstrual Leave in addition to your standard annual leave. 
• Invest in your wellbeing and growth – Receive an annual Wellness and Development Allowance to use toward what helps you feel and perform at your best. 
• Technology support – Access a Technology Allowance to help you create a productive working setup. 
• Flexible hybrid working – Enjoy the balance of collaborating in person and working remotely. 
• Celebrate together – Connect with the team through quarterly social events and our annual company trip. 

How To Apply 

• We like to keep things simple, but we also want to make sure this is the right fit for both of us. Here’s what to expect: 
• Phone Call – Chat our P&C team to get to now each other 
• Virtual Chat – A casual video call to get to know you, your experience, and what makes you tick. 
• Meet the Team & Present Your Thinking – An in-person catch-up at our office to see if we vibe and chat about how you’d make this role your own. This will include a short presentation where you’ll bring some ideas to life (nothing scary, we promise). 

Sound like you? Let’s talk. Drop us a note at careers@helloclever.co 

Direct applicants only, no agencies.