Account Manager

About HBT 

HBT GmbH, headquarters in Luenen, NRW, Germany, is a world-class machine manufacturer and fully integrated single solution provider – specialising in systems and equipment for underground coal mining. The company exports its high-performance longwall mining equipment to all major mining markets worldwide, strategically located in 15 countries including Australia. 

The core HBT facilities have the capability for research, development, design, manufacture and testing of longwall mining equipment in-house. All HBT products and systems are produced to the highest standards and compliant with international regulatory requirements. 

In addition to machine manufacturing, HBT also manufactures high-quality OE parts and provides world-class support services for their equipment to ensure their customers succeed.

Position purpose:

As a NSW Account Manager, you will join a passionate and proud team of professionals with a commitment to driving customer value. The Account Manager NSW will manage customer relationships and oversee coal production and equipment performance across the NSW coalfields. .

The Account Manager NSW’S key responsibilities include:

• Managing the end-to-end relationship with the Customers across the NSW coalfields.
• Monitoring and reporting on weekly coal production, HBT equipment availability and performance for your assigned customer base.
• Maintaining and building strong relationships with customers to encourage repeat business and minimise lost opportunities with regards to parts, overhauls and service.
• Working closely with other departments including Product Support, Field Service, Sales and Engineering and Overhaul Department to ensure HBT customers are receiving the highest possible level of service and equipment uptime.
• Being accountable for leading monthly account meetings on-site which includes managing minutes/actions and ensuing progress, developing and delivering the presentation material and showcasing HBT’s aftermarket longwall mining equipment parts, services and site performance metrics.
• Maintaining accurate records of sales and service activity and customer interactions.
• Collaborating with the Aftermarket Solutions Representatives to develop and implement sales strategies for aftermarket longwall mining equipment parts.
• Staying up-to-date on industry trends and developments related to aftermarket longwall mining equipment parts including market intelligence.
• Assisting with New Product Introduction parts management / stocking requirements.

About you:

Qualifications / Experience:

• Trade or business qualifications are highly desirable.
• 5 plus years of experience in customer service, account management or product support is highly regarded.
• A deep understanding of the product and its technical specifications is essential.
• Experience with HBT Longwall Equipment.

Skills: 

• A positive attitude with a can-do mantra.
• Strong product knowledge.
• Strong customer relationship management skills.
• Effective communication skills.
• An ability to work with stakeholders from other regions/countries.
• Ability to work autonomously and prioritise work and travel domestically to distribution network facilities and customer mine sites.
• Willingness to travel and spend time on Customer sites to build strong relationships