Customer Service Officer

ABOUT US

The Hallett Group is a privately owned South Australian company and one of the leading suppliers of building and construction materials in South Australia.

We are on a mission to be dominant in our industry by being the very best at what we do. We recruit the most talented, collaborative and innovative people in the industry and foster a continuous learning culture to ensure we remain at the top of our game. We are an agile, diverse and growing business, but our people are what make Hallett Group such a great place to work.

THE ROLE – CUSTOMER SERVICE OFFICER / BUILDER LIAISON

Based within our Structural & Building Materials division, you will play a key role in supporting builders, suppliers, and internal stakeholders by creating a smooth, stress-free experience by delivering accurate, timely, and professional customer service in a fast-paced environment. Success in this role requires a proactive and detail-focused person who is confident in communication, capable of problem-solving, and able to work collaboratively with our friendly team while managing multiple priorities.

We have a permanent full-time position available as well as a maternity leave contract until June 2027, which has a genuine opportunity for a permanent position for the right candidate.

ESSENTIAL DUTIES & RESPONSIBILTIES

• Build and maintain strong relationships by, being the first point of contact for builders and their trades, and keeping them informed and updated on orders
• Data entry of orders and process quotes
• Answer incoming calls and make outgoing calls
• Coordinate delivery stages and manage timelines with internal and external teams
• Troubleshoot issues and provide practical solutions
• Work closely with internal teams including Account Managers, Purchasing, Warehouse and Transport to ensure the best customer experience

QUALIFICATIONS | EXPERIENCE | CAPABILITIES

• Versatile background in customer service or similar support roles
• Clear, confident communication and a warm, professional manner
• Strong attention to detail with a high level of accuracy (essential)
• Excellent time management skills, with the ability to multitask and prioritise in a fast-paced environment
• Experience in the building or plumbing industry is advantageous, but not essential
• A positive, ‘can do’ attitude with the ability to work independently and as part of a team

OUR BENEFITS

• On-site gym at our Dry Creek head office
• Employee Assistance Program to support your health and wellbeing
• Growth opportunities across the business
• Friendly team environment
• Optional uniform available
• Novated leasing available

APPLY NOW

To be considered for this position click “APPLY” now. Applications should include a resume and supporting cover letter.

Only shortlisted candidates will be contacted

To find out more about us visit: www.hallett.com.au

Hallett Group values diversity and is therefore uncompromising in pursuing an inclusive work culture. We are an Equal Opportunity Employer.