Customer Service Administrator

About Us

Glass Outlet is a national supplier of innovative building products for trade-only customers, including glass, aluminium fencing, balustrading, screening, and shower screens

About The Role

We are seeking a motivated and customer-focused Customer Service Administrator to join our busy call centre team based in Virginia, Brisbane

Key Responsibilities:

• Responding to customer inquiries via phone, email, and other communication channels in a timely and professional manner
• Handling and resolving customer complaints and issues efficiently
• Providing accurate information and assistance to customers regarding products, orders, and general inquiries
• Working collaboratively with team members to ensure excellent customer service and efficient operations
• Maintaining accurate customer records and updating information in internal systems
• Providing general administrative support to the customer service team
• Ensuring customer inquiries are followed up and resolved in a timely manner

Skills & Experience:

• Previous experience in customer service or administration, preferably within a call centre environment
• Strong verbal and written communication skills
• Excellent problem-solving abilities and attention to detail
• Ability to multitask and manage competing priorities in a busy environment
• Proficiency in Microsoft Office, particularly Word, Excel, and Outlook
• Ability to work both independently and collaboratively within a team

Full-time position, Monday to Friday, with working hours of either 7:00 am – 3:00 pm or 7:30 am – 3:30 pm.

If you are a motivated and enthusiastic individual with a passion for delivering excellent customer service, we want to hear from you!

Apply now to join the Glass Outlet team in Virginia, Brisbane.