Match Day Gate Staff

About the Role

We are seeking enthusiastic and reliable Match Day Gate Staff to join our team at Mackay Football Park. This role is vital to delivering a safe, welcoming and seamless experience for all patrons attending match days.

As the first point of contact for visitors, you will help create a positive atmosphere while ensuring efficient entry and exit processes. If you thrive in a fast-paced environment and enjoy working with the community, we’d love to hear from you.

Key Responsibilities

• Manage entry and exit points, ensuring safe and efficient access for patrons
• Process entry payments using EFTPOS and handle cash transactions accurately
• Sight and verify digital passes via the Squadi application, resolving any discrepancies
• Conduct basic security checks in line with venue procedures
• Manage pass-outs and re-entry processes
• Provide clear information and assistance to patrons, responding to questions professionally
• Communicate effectively with match day staff via two-way radio, including security and event management teams
• Assist with crowd control and emergency response procedures when required
• Deliver exceptional customer service at all times

What We’re Looking For

• Strong communication and customer service skills
• Ability to remain calm and professional in a busy, fast-paced environment
• Experience using EFTPOS terminals and handling cash (preferred)
• Confidence following two-way radio protocols
• Basic understanding of security procedures
• Physically capable of lifting and moving equipment if required
• Reliable, punctual and committed to teamwork
• Availability to work weekends and occasional public holidays

Key Performance Expectations

• Deliver a 10/10 customer experience
• Ensure all patrons feel welcome and valued at Mackay Football Park

Working Relationships

You will work closely with:

• Manager – Whitsunday Coast
• Officer – Community Engagement
• Officer – Referee Development and Coach
• Community Clubs and Coaches
• Security and Event Management teams

To Apply

Please click ‘Quick Apply’ to apply for this position. Applications close, Monday 2nd March 2026.

**Only shortlisted candidates will be contacted.