Match Day Gate Staff

About the Role

We are seeking enthusiastic and reliable Match Day Gate Staff to join our team at Endeavour Park. This role is vital to delivering a safe, welcoming and seamless experience for all patrons attending match days.

As the first point of contact for visitors, you will help create a positive atmosphere while ensuring efficient entry and exit processes. If you thrive in a fast-past environment and enjoy working with the community, we’d love to hear from you.

Key Responsibilities

• Manage entry and exit points, ensuring safe and efficient access for patrons
• Process entry payments using EFTPOS and handle cash transactions accurately
• Sight and verity digital passes via the Squadi application, resolving any discrepancies
• Conduct basic security checks in line with venue procedures
• Manage pass-outs and re-entry processes
• Provide clear information and assistance to patrons responding to questions professionally
• Communicate effectively with match day staff via two-way radio, including security and event management items
• Assist with crowd control and emergency response procedures when required
• Deliver exceptional customer service at all times

What We’re Looking For

• Strong communication and customer service skills
• Ability to remain calm and professional in a busy, fast-paced environment
• Experience using EFTPOS terminals and handling cash (preferred)
• Confidence following two-way radio protocols
• Basic understanding of security procedures
• Physically capable of lifting and moving equipment if required
• Reliable, punctual and committed to teamwork
• Availability to work weekends and occasional public holidays

Key Performance Measures

• Deliver a 10/10 customer experience
• Ensure all patrons feel welcome and valued at Endeavour Park

Working Relationships

You will work closely with:

• Region Manager – Far North & Gulf
• Officer – Community Engagement
• Regional Coaching & Development Officer
• Community Clubs and Coaches
• Security and Event Management teams

Why Join Us?

• Be part of an exciting match day atmosphere
• Work within a supportive and community-focused team
• Flexible casual shifts
• Opportunity to contribute to a positive game day experience for all attendees

How to Apply?

Please click ‘Quick Apply’ to apply for this position. Applications close, Monday 2nd March 2026.

**Only shortlisted candidates will be contacted.