Account Manager – Victorian Government Hub
About us
Our customers come from all walks of life
and so do we. We hire amazing people from varied backgrounds, not because it is
the right thing to do, but because it makes us stronger together. If you share
our values and our enthusiasm for diversity, you will find a home at Finsbury
Green.
We are passionate about the business of print, managed services, communications
and logistics, proudly partnering with some of Australia’s most recognisable
brands and government organisations. The print industry can fly under the radar
at times, but it is a $4 billion industry in Australia where innovation,
technology and sustainability continue to evolve.
Being part of the Finsbury Green team means working in an open and supportive
culture with opportunities for professional development, social and learning
events, wellness days, paid volunteering leave and the option to purchase
additional leave.
About the role
An exciting opportunity exists for an
Account Manager to join our Victorian Government Hub.
This role is ideal for a customer-focused professional who enjoys building
trusted relationships, managing complex projects and identifying opportunities
to grow customer value. You will be responsible for managing a portfolio of
Victorian Government customers, ensuring exceptional service delivery while
supporting revenue growth across our print, mail, communications and managed
services offerings.
A strong understanding of mailing services, mail production processes and
government communications requirements will be highly regarded.
Responsibilities include:
• Managing and developing a portfolio of Victorian Government accounts.
• Building strong relationships with customer stakeholders across procurement,
communications, marketing and operational teams.
• Identifying opportunities to expand services and increase share of wallet
across existing accounts.
• Responding to customer enquiries, preparing quotations and managing projects
through to successful delivery.
• Coordinating mailing and communications campaigns, ensuring accuracy,
compliance and timely execution.
• Working collaboratively with production, operations and supplier partners to
deliver outstanding customer outcomes.
• Monitoring market activity and customer trends to identify growth
opportunities.
• Maintaining accurate customer information and activity records within company
systems.
• Supporting the achievement of sales, margin and customer satisfaction
targets.
• Attending customer meetings, reviews and presentations as required.
About you
You are a relationship-driven Account
Manager who thrives in a collaborative environment and takes pride in
delivering exceptional customer experiences.
You will demonstrate:
• Experience in account management, customer relationship management or
business development.
• Knowledge of mailing services, mail production or related communications
solutions.
• Experience working within print, print management, direct mail, marketing
services or a related industry.
• Strong stakeholder management skills with the ability to build credibility
across multiple levels of an organisation.
• Excellent communication, presentation and negotiation skills.
• Strong commercial acumen with the ability to identify growth opportunities.
• Exceptional project management and organisational capability.
• A proactive and solutions-focused approach to customer challenges.
• High levels of integrity, professionalism and accountability.
• A collaborative team-first mentality and a sense of humour that contributes
positively to workplace culture.
We value and welcome diverse perspectives
and experiences.
If this sounds like you, we look forward to hearing from you. Please let us
know if you require any adjustments to support you through the application
process.
To apply, please submit your resume and a brief cover letter outlining your
relevant experience.
For a confidential discussion about the role, please contact Emma Johnston, Victorian
Government Hub + Director.
