About eNerds 

Offering Managed IT Services, eNerds was founded in 2000, with the mission of being a comprehensive support hub for Small to Medium sized Businesses.

With offices in Sydney, Brisbane, and Sri Lanka, we are specialist partner and have been awarded SMB Partner of the Year 7 years in a row (2015 – 2022) at the ARN Innovation Awards.  

With a focus on challenging the status quo, we strive to be leaders and trendsetters in the industry, combining the passion and skills of our staff with cutting-edge technology to provide a premium outsourced service. 

We have a dynamic and innovative team at eNerds and have a sociable culture. With regular casual catch ups with the entire client services team. 

About the Role

Are you a problem-solver, with a passion for technology and customer service? Join our Engineering Team who value passion and enthusiasm in delivering top-notch service as a Level 2 Systems Engineer. 

As a detail orientated engineer/technician you will play a pivotal role in supporting our clients with their needs from workstation builds/deployments, hardware diagnosis/replacement, networking support, server management/administration and upgrades/replacement projects. 

This position offers extensive exposure to a variety of technologies and processes, making it an ideal opportunity to advance your IT career. 

Who We’re Looking For

We’re seeking someone outgoing and bright, with a strong background in onsite support and customer service. You should possess robust skills in desktop, server administration and networking skills, coupled with the motivation to succeed under pressure. 

If you’re excited about tackling new challenges and are technically ‘awesome’, we encourage you to apply!

Key Responsibilities 

Onsite

• Troubleshoot, support, implement & maintain infrastructure, onsite at our clients premises
• Contribute to infrastructure projects aimed to enhance value to our clients

In Office

• Remote support for client infrastructure 
• Provide technical escalation for the Service Desk 
• Participate in infrastructure projects to drive client success 

How will you be successful?

Your application will stand out if you demonstrate a blend of technical and client services skills, with a strong emphasis on organisation, attention to detail, and working in a fast paced environment. 

‘Must have’ Requirements

With a Minimum of 2 years experience in IT Engineering, and Microsoft technologies (Windows 10/11 Pro, Microsoft 365, Windows Server, Active Directory, Google Suite and the MS Suite). 

You will also require:

• A current Australian Drivers Licence 
• Familiarity with macOS
• Ability to diagnose technical issues and Determine the root cause 
• Proficient in troubleshoot end-user computing (desktops, laptops, storage, etc.) 
• Knowledge of networking fundamentals (wireless, switching, access points, printers, firewalls, VPN, DNS).

Nice to have:

• TAFE  Networking Qualifications
• Prior Service Desk experience is highly valued 
• Familiar with Virtulization (Hyper-V, VMWare)
• Other relevant certifications (e.d, MCITP, MCP, MCSA, MCSE)
• Knowledge of Backup & Recovery technologies (ShadowProtect, Veeam)
• Exposure to Cloud Platform’s (Microsoft Azure, Amazon AWS, GSuite, Dropbox, etc.)