Customer Experience Representative – Te Aro, 6011, Wellington

Job Title: Customer Experience Representative

Location: Te Aro, 6011, Wellington

Company: Kia Ora

Pay Rate: null-null NZD per hour

Job Summary:

As a Customer Experience Representative at Kia Ora, you will be responsible for providing exceptional customer service to all clients and customers. You will handle inquiries, resolve issues, and ensure a positive experience for all individuals interacting with the company.

Skills:

– Excellent communication skills

– Strong problem-solving abilities

– Ability to remain calm under pressure

– Attention to detail

– Proficiency in Microsoft Office suite

Responsibilities:

– Responding to customer inquiries via phone, email, and in-person

– Resolving customer complaints or issues in a timely and professional manner

– Maintaining accurate records of customer interactions and transactions

– Collaborating with other team members to ensure seamless customer service experience

– Providing product information and recommendations as needed

Qualifications:

– High school diploma or equivalent required; associate’s or bachelor’s degree preferred

– Previous experience in customer service or related field is an asset

– Ability to work independently as well as part of a team

– Strong organizational skills

Custom Instructions: N/A