Shift Leader

Summary:

As a Shift Leader in the hospitality and catering industry, you will play a crucial role in ensuring the smooth operation of our establishment during your shift. You will lead a team of staff, maintain high standards of service, and ensure customer satisfaction. This position is vital for upholding our reputation and delivering exceptional experiences to our guests in Prestons, New South Wales.

Responsibilities:

• Supervise and coordinate daily operations of the team during shifts.
• Ensure compliance with health and safety regulations and company policies.
• Train, mentor, and motivate staff to deliver excellent customer service.
• Manage inventory and order supplies as needed to maintain service levels.
• Handle customer inquiries and resolve any issues that arise promptly.
• Assist in scheduling staff and managing shift rotations.
• Monitor financial transactions and ensure accurate cash handling.
• Prepare reports on shift performance and suggest improvements.

Qualifications:

• Previous experience as a Shift Leader or in a supervisory role within the hospitality industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Basic knowledge of food safety and hygiene regulations.
• Flexibility to work various shifts, including evenings and weekends.