About the Victims of Community Crime Response (VoCCR) Service
The Victims of Community Crime Response (VoCCR) pilot service focuses on addressing current gaps faced by victim-survivors needing immediate practical support after experiencing an interpersonal violent crime. Our aim is to provide efficient short-term crisis assistance, such as coordinating emergency transport and accommodation and addressing basic needs, such as food, clothing, home safety upgrades and more, within the first 72 hours of the incident. We also provide warm referrals for long-term support, which may involve legal, health, financial, and housing support.
The role
Response & Connection Practitioners provide immediate assistance to victims/survivors referred to VoCCR by the QPS (Queensland Police Service) after experiencing an act of interpersonal violence. This role will deliver immediate trauma-informed support in the form of answering or triaging inbound calls with compassion, providing psychological first aid and emotional support through traditional CBT interventions such as mindfulness and grounding techniques for callers presenting in acute distress, undertaking risk and needs assessments, safety planning and guiding service users through warm referral pathways. At times, at the request of the victim and in consultation with the Team Leader, Response and Connection Practitioners will travel to designated locations within the Logan, QLD area to offer in-person crisis support and, if required, coordinate essential practical needs such as emergency transport and accommodation, food, clothing, safety enhancements, and other forms of practical assistance.
- Start date 14/07/2025
- End date 30/09/2025
- (Roster) Week 1: Wed, Fri, Sat 4pm – 12am. Week 2: Fri 8:30am – 4:30pm & Sun 8:30am – 4:30pm.
- SCHADS Award Level 4 – 5 + loading + super. NFP salary packaging available.
- Logan, QLD (WFH + local travel)
Training
Week 1 training: Onboarding training held from head office (Brisbane City, QLD).
Week 2 training: Virtual buddy shifts from home.
ABOUT YOU
- Completed diploma or tertiary qualification in community services, counselling or similar.
- At least two years experience in the community services sector with demonstrated experience working with people who have been impacted by interpersonal violence. Intake, outreach or high-risk client support highly desired.
- Demonstrate understanding of practice frameworks used to respond to victims of interpersonal violence.
- Ability to manage competing tasks within agreed timeframes, including planning, implementation, and coordination of practical support or case management.
- Ability to build, maintain, and enhance relationships with a wide range of stakeholders, including both sector and non-sector partners.
- Demonstrate good cultural responsiveness and commitment to working with Aboriginal and Torres Strait Islander peoples and people from culturally and linguistically diverse backgrounds.
- Confident IT, telephone and written communication skills with ability to multitask.
- Knowledge and understanding of the Queensland Domestic Violence Legislation and Queensland criminal justice legislation, including victim of crime and child protection is desirable.
Additional requirements
- Currently living within the Logan, QLD region.
- Own a reliable, insured vehicle (please note that you will not transport clients).
- Valid, unrestricted Australian driver’s license.
- Strong NBN connection.
- Appropriate home office.
- Right to work in Australia.
- Valid (P) BlueCard or willingness to obtain.
- Willingness to complete a national police check facilitated by DVConnect.
- Availability and commitment to successfully complete 2 weeks of training prior to commencing contracted hours.
What’s in it for you?
- You can choose to salary package up to $15,990 per financial year.
- Easy access to exclusive work perks via Employment Hero.
- Receive best-practice clinical supervision and supportive 1:1 catch-ups with your dedicated Team Leader.
- Free professional and confidential mental health and wellbeing support for personal and work-related issues through EAP.
If you are intersted in this postion, please apply before 02/07/2025.
VictimConnect is committed to helping all people impacted by a violent or personal crime in Queensland and supporting their rights under the Victims of Crime Assistance Act 2009 and the Charter of Victims’ Rights. We respectfully acknowledge and celebrate the Traditional Custodians throughout the lands on which we live and work. We pay our respects to Elders past, present and emerging. We support the LGBTQ+ community, children and young people, people from culturally and linguistically diverse backgrounds, people with disabilities and people of all ages.
