VictimConnect is a 24/7 phone-base service that supports people who have been impacted by a violent crime in Queensland.
About the role
The Response and Connection Practitioner role acts as the key point of contact for callers seeking specialist support, information, and guidance. Response and Connection Practitioners deliver immediate trauma-informed support in the form of answering or triaging inbound calls with compassion, providing psychological first aid and emotional support through traditional CBT interventions such as mindfulness and grounding techniques for callers presenting in acute distress, undertaking risk and needs assessments, safety planning and guiding service users through appropriate referral pathways.
- Part-time (0.6 FTE) contract until 31/08/2025
- Start date 14/07/2025 or 28/07/2025
- In-office position (Brisbane City, QLD)
- SCHADS Award 4 – 5 + shift loading + super. NFP salary packaging available.
Roster (fortnight rotation)
Week 1: Tuesday 06:30 – 14:30 , Wednesday 10:00 – 18:00
Week 2: Monday-Tuesday 06:30 – 14:30, Wednesday 10:00 – 18:00, Sunday 22:30 – 06:30
Role requirements
- Completed tertiary qualification in social work, human services, counselling or similar.
- Minimum two years’ experience in the community services sector, including work with individuals affected by violence. Experience in intake, triage, or supporting high-risk clients is highly desirable
- Demonstrate understanding of practice frameworks used to respond to victims of interpersonal trauma.
- Ability to build, maintain, and enhance relationships with a wide range of stakeholders, including both sector and non-sector partners.
- Demonstrate good cultural responsiveness and commitment to working with Aboriginal and Torres Strait Islander peoples and people from culturally and linguistically diverse backgrounds.
- Confident IT, telephone and written communication skills with ability to multitask.
- Knowledge and understanding of the Queensland Domestic Violence Legislation and Queensland criminal justice legislation, including victim of crime and child protection is desirable.
- Right to work in Australia.
- Valid (P) BlueCard or willingness to obtain.
- Willingness to complete a national police check facilitated by DVConnect.
What’s in it for you?
- You can choose to salary package up to $15,990 per financial year.
- Easy access to exclusive work perks via Employment Hero.
- Receive best-practice clinical supervision and supportive 1:1 catch-ups with your dedicated Team Leader.
- Free professional and confidential mental health and wellbeing support for personal and work-related issues through EAP.
Phone and official interviews will be conducted as applications are received—so don’t delay, apply now!
VictimConnect is committed to helping all people impacted by a violent or personal crime in Queensland and supporting their rights under the Victims of Crime Assistance Act 2009 and the Charter of Victims’ Rights. We respectfully acknowledge and celebrate the Traditional Custodians throughout the lands on which we live and work. We pay our respects to Elders past, present and emerging. We support the LGBTQ+ community, children and young people, people from culturally and linguistically diverse backgrounds, people with disabilities and people of all ages.
