Our Story:
Little National Hotel Newcastle (LNN) by Doma Hotels, is on the lookout for a vibrant, passionate, and guest-focused full-time Duty Manager to join our exceptional team. If you have a flair for hospitality, a love for creating memorable experiences, and a desire to be part of a forward-thinking hotel brand, we want to hear from you!
Comprising of 181 rooms and located on Honeysuckle Drive, Little National Hotel will offer guests a distinct blend of luxury and comfort. With architect by Bates Smart and Luchetti Krelle, Little National will set a new benchmark in hospitality for the Newcastle region. With luxurious common areas including lounge and bar, library for those needing a space to work and a state-of-the-art gym by Technogym.
Little National Hotel is not just a place to stay; it’s an experience. Redefining the concept of boutique luxury by blending modern design, personalised service, and a unique approach to hospitality. Our team is the heartbeat of our hotel, and we take pride in delivering unparalleled guest experiences.
About the role:
Working in a fun and lively environment, the Duty Manager creates memorable moments for guests that will keep them coming back for more. Whist on shift, the Duty Manager is responsible for leading, mentoring and acting as a role model for the Front Office team, ensuring service standards are upheld. The Duty Manager makes sound decisions based on situation analysis ensuring our guest and staff’s safety is paramount, and therefore this role must be trained as a fire warden and hold a current RSA and First Aid certificate.
We are seeking a warm and welcoming personality, a passion for customer service and the ability to create surprising and memorable experiences whilst leading the Front Office team on shift.
Responsibilities include:
- Leading service-excellence operations of the Front Office within the hotel
- Management of customer feedback and complaints
- Delivering exceptional service experiences
- Overseeing the implementation of Doma Hotels policies and procedures ensuring; policies and procedures are adhered
What you will bring:
At Doma hotels, we constantly strive to find exceptional individuals who contribute to our team’s success. Your natural flare exudes passion and ambition. A guest-service expert, with a keen eye for detail, with ability to work effectively under pressure. Your communication skills will be first class, and you’ll adore interacting with our guests.
Naturally, your previous experience within a luxury hospitality setting, will come highly regarded. As will the following:
- Knowledge and skills at a level adequate to train the Front Office Team
- Advanced time management skills and ability to manage other competing priorities
- Motivation to build strong rapport with guests and colleagues through effective communication
- Leadership and mentoring capabilities to build an inclusive and supportive team
- Ability work under minimal supervision and maintain the confidentiality of guest information and pertinent hotel data
- Excellent personal presentation and presence
- Willingness and ability to exceed expectations
- Ability to work rotating shift including early mornings, evenings, and weekends
- Understanding of IT applications: Opera PMS, Micros and Microsoft software
Why you want to join our Team
At Doma Hotels our mission is to look after our people, who in turn, look after our guests. We offer our staff extensive training and development, including our ‘Future You’ training platform. As well as a fun, vibrant and friendly working environment, and plenty of career pathway opportunities.
Doma staff receive great benefits, including (but not limited to) discounts across; accommodation (for themselves, friends and family), parking, wellness facilities (the spa and the gym), complimentary staff bootcamp, food and beverage, and early bird access to Doma residential apartment developments.
