Residential Allocations Coordinator

Disability Connect Victoria (DCV) has a great opportunity for a Residential Rostering Coordinator to join our team, this position is a way to make a meaningful impact by providing compassionate client centered support to our wonderful participants. We are committed to promoting inclusion, independence, and wellbeing whilst empowering individuals to achieve their goals and have the best quality of life. By joining our team, you can contribute to a supportive and positive environment where you are valued and respected.

About the role

Residential Allocations Coordinator

The Residential Allocations Coordinator plays a vital role at DCV. Based in Warragul, Victoria, this permanent full-time position is essential for maintaining high standards of care and support, to ensure participant service. The Coordinator will work closely with Accommodation Managers to optimise allocation and enhance service delivery.

Availability

This role is Full-time role, across a 38-hour work week.

Monday 8:30am – 5:00pm

Tuesday 8:30am – 5:00pm

Wednesday 8:30am – 5:00pm

Thursday 8:30am – 5:00pm

Friday 8:30am – 5:00pm

Responsibilities

• Ensure scheduled participant services are allocated to appropriately skilled and compliant support workers. 
• Confirm shift allocations and communicate changes in a timely manner. 
• Update rostering systems with changes to support worker schedules and client allocations. 
• Identify recurring allocation concerns. 
• Monitor unfilled shifts and take proactive action to ensure cancellations or changes are efficiently covered.
• Maintain accurate record keeping of support worker availability, unavailability, and leave. 
• Respond promptly to urgent roster requirements, changes and service requests to minimise disruption to participants
• Communicate roster changes clearly and effectively with clients, support workers and relevant members of the care team. 
• Review, monitor and approve support worker leave requests
• Cross referencing support workers contracted hours with rostered hours. 
• Maintain confidentiality when handling participant and support worker information.
• Manage unplanned roster changes due to support worker absences, or cancellations. 
• Filling last minute shift cancellations promptly to ensure service requirements are fulfilled.

• Ensure compliance with relevant regulations and organisational policies in all allocation activities.

Qualifications:

• 12 months experience in Allocations.
• Experience in a similar role within the social care sector, preferably with a focus on residential services.
• Strong organisational and time management skills.
• Strong priority and task management
• Excellent communication and interpersonal skills to liaise with clients, families, and care providers.
• Ability to work collaboratively within a team and independently when required.
• Proficient in using computer systems and software for record-keeping and reporting.

Why Join DCA?

• Make a meaningful difference in the lives of people with disability
• Grow your career in a supportive,values-driven organisation 
• Lead a dedicated team committed to evidence-based practice
• Access professional development and clinical supervision 
• Work within best-practice frameworks aligned with NDIS quality standards