Reservations Agent

Job description

Are you a people person with a passion for hospitality? Do you have a knack for making guests feel welcome before they even step through the door? If so, we want YOU on our team at Crowne Plaza Sydney Macquarie Park!

Located just minutes from Macquarie Park Metro station, our hotel caters to a diverse mix of business and leisure travellers.

What You’ll Do:

• Assist guests with room reservations via phone, email, and online booking platforms, ensuring a smooth and seamless booking experience.
• Provide exceptional customer service by responding to enquiries, offering accommodation recommendations, and identifying guest needs.
• Process payments, amend reservations, and manage special requests with accuracy and efficiency.
• Manage group reservations, including entering group room blocks, processing rooming lists and invoices, monitoring room allotments and handling booking amendments and cancellations.
• Coordinate with other departments to ensure seamless guest experiences.
• Maintain accurate records and ensure all bookings comply with hotel policies.
• Proactively manage daily reservations tasks, prioritise workloads, and meet deadlines while maintaining a high level of accuracy.

What We’re Looking For:

• Strong communication and interpersonal skills, with a genuine passion for delivering exceptional guest service.
• A strong team player who works collaboratively with colleagues while also demonstrating the ability to work independently and take initiative.
• Highly detail-oriented, organised, and committed to maintaining accuracy in all aspects of reservations.
• Experience in hospitality, reservations, or customer service (preferred).
• Familiarity with reservation systems like Hotel Key, Opera, PMS or similar.
• A friendly, positive, can-do attitude and a passion for delivering top-notch service.

Perks & Benefits:

• Employee discounts on stays and dining
• Career growth opportunities in a dynamic hotel environment
• Training & development programs
• A fun and supportive team atmosphere

Ready to be the first point of contact for our amazing guests? Apply now to join Crowne Plaza Sydney Macquarie Park and take the next step in your hospitality career.