Are you passionate about quality, compliance, and doing things right the first time? If so, keep reading—you might just be the Quality and Compliance Officer we’ve been searching for! ⭐
Who are we?
CCSG is a full-service debt recovery agency incorporating contingent debt collections, legal services, investigations and debt purchase. Our goal is to create a better workplace, deliver superior client and customer outcomes, and ensure sustainable financial results for all stakeholders.
We’re a team of high energy and enthusiastic people. We truly believe in the importance of providing customer excellence for both our customers and clients, living our corporate values of Commitment, Compliance, Service and Greatness.
We are a bunch of committed like-minded people with brilliant minds who thrive of collaboration, knowledge sharing and collective success. We work hard to achieve results and acknowledge the importance of balance and flexibility. We create a collaborative and supportive environment with a culture that recognizes our achievements and celebrates our wins as we continue to learn and grow together.
#CCSGitswhereyougottobe
The role
CCSG operates across Insurance, Asset Finance and Banking and Finance sectors.
This is an exciting opportunity to help shape and maintain our organisation’s Integrated Management System (IMS) in line with ISO 9001 Quality Management and ISO27001 Information Security standards. Based in Hurstville, NSW, with plans to relocate to a new city office, this role offers a chance to be part of a growing, forward-thinking business.
As our Quality and Compliance Officer, you will play a key role in drafting policies, documenting processes, conducting internal audits, managing complaints, investigating incidents and monitoring compliance. You’ll work closely with business units to uphold quality standards, manage risk and drive continuous improvement across the organisation.
We work on a hybrid working model (3 days in the office and 2 days at home).
Approximate travel time: Chatswood 🚗 37 | 🚊59 North Sydney 🚗 32 | 🚊 47 Padstow 🚗 15 | 🚊 30 Engadine 🚗 27 | 🚊 33 Parramatta 🚗 38 | 🚊 1.03 Sutherland 🚗 21 | 🚊 22 Burwood 🚗 25 | 🚊 36
Responsibilities
Here’s an example of your day to day:
- Support the maintenance and improvement of the Integrated Management System (ISO 9001 & ISO 27001);
- Draft, review, and maintain policies and processes for compliance and effectiveness;
- Coordinate document control and contribute to system improvement initiatives;
- Monitor and help resolve non-conformances and corrective actions;
- Assist with compliance to laws, regulations, and internal policies;
- Track regulatory changes and update relevant documentation;
- Maintain registers for complaints, incidents, breaches, and contracts;
- Assist with audits by preparing evidence and conducting internal reviews;
- Support training sessions, inductions, and compliance briefings;
- Collaborate with teams to promote quality and compliance awareness;
- Provide project support to the Quality & Compliance Manager.
Requirements
Culture fit is key and we value both experience and qualities such as:
- Minimum 3–5 years’ experience in compliance, audit, or quality assurance support role;
- Working knowledge of ISO 9001 and ISO 27001 standards;
- Understanding of industry codes and regulations including the ASIC/ACCC Debt Collection Guidelines, General Insurance Code of Practice, RG271 Internal Dispute Resolution, National Credit Code and Privacy Laws;
- Familiarity with debt collection and legal services regulatory requirements;
- Skilled in maintaining documentation, registers, and audit records;
- Proficient in Microsoft Office (Excel, Word, Outlook);
- Strong organisational skills with ability to manage multiple priorities;
- Detail-oriented with focus on accuracy in reporting and documentation;
- Clear and professional written and verbal communication;
- Collaborative team player;
- Ability to support training and awareness initiatives;
- Problem-solving mindset with risk identification and escalation skills;
- Self-motivated with initiative to take ownership of tasks.
What can we offer you?
- Competitive remuneration and bonus structure 💲
- Hybrid working model – with flexible work from home arrangements 🏠
- Fortnightly fruit box 🍌
- Corporate gym discount 🏋️
- Swag discounts with major leading brands 🛍
- Various team building events 🗓️
- Champion of champions program – get recognised and win up to $1700 per year! 💰
- Years of service bonuses 💰
- Novated Leasing 🚗
- Employee assistance program ℹ️
- Development opportunities 📚
- Referral bonus of $1500! 💰
- Yearly Flu Shots 💉
Sound good?
We all think so at CCSG. Click apply now to join our CCSG Fam!
Please be aware, that we will only be responding to shortlisted candidates. Please note that whilst the closing date is listed as 5 July 2025, applications will be assessed as they are received, with the selection process running concurrently with this advertisement. Final appointment may be made prior to the closing date, so please apply as soon as possible. We are aiming to expand our team and appoint immediately.
CCSG is an Equal Opportunity Employer and we value diversity and inclusion in the workplace. We seek to recruit, develop and retain the most talented people from diverse cultures, perspectives, skills and experiences within our workforce. All employment will be based on merit, competence, performance and business needs.
