Retail Sales Assistant | Maroochydore | Sleep Health

Retail Sales Assistant | Maroochydore | Sleep Health 

CPAP Direct is an Australian-owned, values-driven business specialising in sleep health products and services. We combine personalised customer care with specialist retail, helping people improve their sleep and quality of life.

We’re looking for someone with experience in face-to-face customer service, retail or sales to join our Maroochydore team, bringing strong customer service skills, a reliable and team-focused approach, and a genuine interest in helping people. 

Unlike traditional retail, our customers generally come to us with a specific need. This role goes beyond making a sale, providing personalised advice, practical product support and ongoing customer care.

You don’t need experience in sleep health or CPAP.

If you bring strong customer service skills, a willingness to learn and a genuine interest in helping people, we’ll provide the specialist product training you need.

Your Hours

• Monday to Friday: 9:00 am – 5:00 pm
• Alternating Saturdays: 9:00 am – 12:00 pm
• A rostered day off is earned for every two Saturday shifts worked.

A Day in the Life of a CPAP Direct Retail Sales Assistant 

Make Every Customer Feel Welcome | Customer Service 

Provide friendly, personalised service to customers in-store and over the phone. Take the time to understand their needs, answer questions and help them feel confident and supported. 

Find the Right Solution | Sales & Product Knowledge 

Guide customers through our range of sleep health products, including product demonstrations, CPAP machine set-ups and mask fittings. Use your product knowledge to recommend suitable solutions and contribute to store sales and performance targets. 

Support Beyond the Sale | Equipment & Ongoing Care 

Assist customers with equipment troubleshooting, therapy questions and follow-ups. Set up and conduct sleep studies, prepare and maintain hire equipment, and provide ongoing support to help customers get the most out of their equipment. 

Keep Things Running | Store Operations & Teamwork 

Assist with stock deliveries, administration, bookings, documentation and daily store presentation. Work closely with your small team, the wider business and referring health professionals to ensure a smooth customer experience.

What Success Looks Like 

• Customer Experience: Customers feel heard, supported and confident with their products and equipment. 
• Product Knowledge: Confidence in explaining, demonstrating and troubleshooting our specialised products, with the ability to provide accurate and helpful advice. 
• Sales & Performance: Consistently identifying customer needs, recommending suitable solutions and contributing to store targets. 
• Teamwork & Operations: A reliable, supportive team member who works well within a small team, takes ownership of their responsibilities and contributes to smooth daily operations. 

What We’re Looking For 

• Demonstrated experience in face-to-face customer service, retail or sales. 
• Confidence engaging with customers, understanding their needs and recommending suitable products. 
• Strong communication, organisation and problem-solving skills. 
• Comfortable learning new technology, equipment and systems. 
• Reliable, team-focused and willing to pitch in wherever needed. 
• A proactive, hands-on approach to daily responsibilities. 
• Alignment with our values and a genuine commitment to customer care. 

Experience in specialist retail, optical or pharmacy environments is advantageous, but not essential. Comprehensive product and industry training is provided. 

What We Offer 

• Competitive, above-award salary with performance-based bonus opportunities. 
• Regular daytime hours – Monday to Friday, with alternate Saturdays required. 
• Rostered days off (RDOs) for Saturday work. 
• Comprehensive product and industry training. 
• Ongoing development within a supportive, values-driven team. 

Interested? Apply Now. 

Please submit your resume and a short cover letter addressing: 

1. Your customer service, retail or sales experience, particularly in face-to-face customer interactions. 
2. Your suitability for this role, including how your skills and experience align with the key responsibilities we’ve outlined. 

Please ensure both points are addressed in your cover letter. Note that applications without a cover letter will not be considered