Voice Engineer

We are looking for an energetic Unified Communications Technician to play a vital role in our business to support, manage, develop our Managed Services and Solutions.

We combine technology, industry expertise and a customer service ethos to solve business challenges and are committed to become the partner of choice for small to medium size business and Enterprise customers

You will play a vital role in our business and take the complexity out of the technology decision making for our customers and bring a positive impact to their business.

Qualifications & experience

• Knowledge and Experience with IP Systems( on premise and Hosted), SIP trunks, Networks and Firewalls
• Knowledge and Experience on Microsoft Teams calling and Microsoft Licensing
• Strong verbal communication skills – able to deal with all types of clients across various industries
• Able to work effectively either autonomously or as part of a team
• Attention to detail is required, including the ability to correctly & thoroughly complete documentation
• Strong focus on customer service
• Open Drivers License (current)

Tasks & responsibilities

• Data collection & pre-configuration of client requirements
• Installation & configuration of telephone systems( hosted and on premise) network equipment and firewalls
• Remote and on-site support to existing clients’ communications networks including end-user training
• Liaise and escalate faults with vendors, upstream providers and ISPs
• Work closely with other staff in the Technical and Service Delivery Team