Receptionist Or Administrator

About us:

Connect Paediatric Therapy Services is a friendly, supportive multidisciplinary team helping children and families across Karratha and the Pilbara reach their potential. We value flexibility, teamwork and leadership that genuinely has your back.

About the role:

As the Receptionist at Connect PTS, you will be the welcoming face and first point of contact for our clients, families and visitors. You will keep our front-of-house running smoothly, delivering friendly and efficient service while supporting the day-to-day administration of the clinic, all as part of our wonderful multidisciplinary team.

Key Responsibilities

• Provide a warm, professional welcome to clients, families and visitors, ensuring everyone feels supported, informed and comfortable
• Manage incoming phone calls, emails and general enquiries promptly and courteously
• Schedule, confirm and adjust client appointments across clinic, school and telehealth settings
• Process payments and issue receipts accurately for NDIS, Medicare and private clients

Employment Criteria

• Experience in a reception, customer service or administration role (healthcare or allied health experience is highly regarded)
• Warm, clear and respectful communication skills in person, by phone and in writing
• Strong organisation and attention to detail, with the ability to manage multiple priorities under time pressure
• Proficiency with client management systems and Microsoft 365, and confidence learning new software
• Ability to work independently and as part of a multidisciplinary team
• Passion for supporting children and families in regional WA
• Current NDIS Worker Screening Check and Working with Children Check

What’s included

• Flexible work arrangements, including part-time options and RDOs
• A 9-day fortnight option for full-time employees after 12 months
• Up to 3 days of paid professional development leave (pro-rata)
• An additional week of Northwest Leave after 12 months
• Loyalty leave (an additional week after 3 years)
• Structured termly wellness workshops and social team events

How to apply:

Please send your resume and cover letter to hr@connectpts.com.au. For more information, please contact email hr@connectpts.com.au.