Broker Experience Systems Administrator

Are you a natural problem solver who enjoys improving systems, simplifying processes and making technology easier for people to use?

At CBN, we’re looking for a proactive Systems Administrator to support and optimize our broker-facing platforms. You’ll help ensure brokers are onboarded effectively, systems are configured accurately and platform improvements are transitioned into reliable, sustainable processes.

This job is open across Australia.

We have primary offices located in Melbourne, Perth, Adelaide and Sydney, we will also consider remote candidates within Australia.

🔷 About CBN

At Community Broker Network, we’re not just supporting insurance businesses, we’re shaping the future of the industry. As Australia’s largest network of general insurance authorised representatives, we empower over 300 businesses and 1,000 employees across the country.

Our team offers market access, technology, education, marketing, HR, business advice and more, supporting brokers from Perth to Cairns.

We’re a certified Great Place to Work with an incredible culture and a genuine commitment to helping our people grow.

Our values:

🔹 We Listen (Understand) 

🔹 We Achieve (Accomplish) 

🔹 We Are One (Together)

🔷 Purpose of the Role

As Systems Administrator – Broker Experience, you’ll provide specialist administration, configuration and operational support across CBN’s broker-facing platforms, including INSIGHT and Steadfast Apps.

You’ll support broker onboarding, transfers and offboarding, manage system access and configuration, coordinate testing and release readiness, and help transition platform improvements into clear and sustainable BAU processes. You’ll work closely with our Broker Applications, Technology, Trust Accounting and Broking Operations teams to deliver a reliable and consistent broker experience.

✨ What You’ll Do

• Administer and configure broker-facing platforms in line with governance, security and configuration standards.
• Complete system setup for broker onboarding, transfers, entity changes and offboarding.
• Manage authorised users, access, permissions and platform settings.
• Configure and support INSIGHT insurers, products, templates and reference data.
• Support the rollout and ongoing administration of Steadfast Apps.
• Assist with data mapping, migration preparation, validation, testing and go-live activities.
• Review platform releases, coordinate UAT, document defects and complete go-live validation.
• Investigate system configuration and access issues, identify root causes and coordinate escalations.
• Create and maintain SOPs, runbooks, checklists, how-to guides and knowledge resources.
• Identify and implement improvements that simplify workflows and reduce manual workarounds.

💡 What You’ll Bring

You’ll thrive in this role if you’re solutions-focused, highly organised and enjoy understanding how systems and operational processes work together.

You bring:

• Experience administering and configuring business-critical platforms, ideally within financial services or insurance broking.
• Experience managing user onboarding, offboarding, access and permission frameworks.
• Strong system configuration, troubleshooting and problem-solving capability.
• Exposure to system testing, releases, data mapping or migration activities.
• Experience developing operational processes, system documentation and user guides.
• The ability to understand governance, compliance and security requirements and apply them to platform settings.
• Strong attention to detail and confidence managing competing priorities.
• Clear communication skills and the ability to work collaboratively across technical and operational teams.
• A practical continuous-improvement mindset and a focus on addressing root causes rather than short-term fixes.  

🔷 Our Awesome Benefits!

At CBN, we genuinely care about our people, and it shows. Here’s what you’ll enjoy:

🏆 Great Place to Work certified 

🌟 Hybrid working flexibility – 3 days in the office, 2 days at home 

🧘 Wellbeing allowance 

🥰 Mental health days and birthday leave 

💰 Competitive salaries 

📚 Study support and professional development opportunities 

💫 Incentive and bonus plan 

👶 Paid parental leave 

❤️ Salary continuance benefit 

✈️ Travel and cyber insurance discounts 

👏 Regular team events and cultural activities 

😍 Extra perks including health insurance discounts, retail offers and more!

🔷 Ready to Join Us?

If you’re passionate about systems, process improvement and creating a reliable experience for brokers, we’d love to hear from you.

Apply now and help us continue improving the platforms and processes that support CBN’s growing broker network.