Chosen Family fosters a community-centric ecosystem that embraces diversity, flexibility, inclusion and belonging. We believe quality support starts with genuine human connection, respect and understanding.

We are expanding our Support Worker network in Katoomba and the wider Blue Mountains, NSW, and are looking for compassionate, reliable and inclusive people who want to support others to live with greater independence, confidence and choice.

Whether you have professional experience in disability support, mental health, aged care or community services—or have developed valuable skills through community or lived experience—we would love to hear from you.

What We’re Looking For

We are seeking Support Workers in Katoomba, NSW who are passionate about providing safe, respectful and person-centred support.

Our participant-matching opportunities may involve supporting people with:

• Disability and NDIS support needs
• Autism and neurodiversity
• Mental health
• Community access and social participation
• Daily living and independent living skills
• Aged care and companionship
• Personal care
• Household tasks
• Youth and family support
• LGBTQIA+ support
• Complex support needs

We value Support Workers who are reliable, emotionally aware, adaptable and genuinely interested in helping people achieve their goals.

You don’t need to be the right person for every participant. Our approach is based on finding the right participant–Support Worker match according to skills, experience, personality, availability, location and individual preferences.

Key Responsibilities

Depending on the participant’s individual support plan and needs, your responsibilities may include:

• Providing person-centred disability support in the home and community.
• Supporting participants with community access and social participation.
• Assisting people to develop confidence, independence and practical life skills.
• Providing companionship and meaningful social connection.
• Supporting participants to attend appointments, activities and community events.
• Assisting with household tasks, meal preparation and daily living activities where required.
• Providing respectful support to people experiencing mental health challenges.
• Using calm, trauma-informed and recovery-oriented approaches where appropriate.
• Supporting children and young people with age-appropriate activities where relevant.
• Adapting communication and support strategies to each participant’s needs.
• Building respectful and trusting relationships with participants and their support networks.
• Respecting each person’s identity, choices, boundaries, routines and preferences.
• Maintaining accurate shift notes and required documentation.
• Communicating professionally with participants, families, Support Coordinators and the Chosen Family team.
• Providing reliable and consistent support and communicating promptly about availability or changes.

Who We Welcome

We encourage applications from people with experience in:

• Disability Support / NDIS
• Mental Health Support
• Autism & Neurodiversity
• Community Services
• Aged Care
• Youth Support
• Childcare
• LGBTQIA+ Support
• Personal Care
• Complex Support
• Trauma-Informed Practice
• Community Participation
• Domestic Assistance
• Companion Care

We also recognise the value of lived experience. If you have developed strong interpersonal, advocacy, communication or support skills through your personal, community or professional experience, we encourage you to apply.

Participant Matching That Puts People First

At Chosen Family, we don’t take a one-size-fits-all approach.

Every participant is different. Some may have specific preferences around:

• Gender identity
• Communication style
• Personality
• Interests and hobbies
• Cultural background
• Lived experience
• Support experience
• Location
• Availability
• Skills and qualifications

When an opportunity becomes available in Katoomba or surrounding Blue Mountains areas, we may contact Support Workers whose profiles appear aligned with the participant’s needs and preferences.

You are never expected to accept an opportunity simply because it is offered. We want you to have the information you need to decide whether a particular participant and shift are a good fit for you.

Essential Requirements

Applicants should have:

• NDIS Worker Screening Check
• Working with Children Check (WWCC)
• Current First Aid Certificate
• Valid Australian Driver’s Licence
• Access to a reliable vehicle
• Ability and willingness to travel approximately 30 minutes to support participants where required
• Availability for shifts of approximately 3–4 hours or longer, depending on participant requirements
• Strong communication and interpersonal skills
• Commitment to safe, respectful and person-centred support
• Respect for people of diverse backgrounds, identities, cultures and lived experiences
• LGBTQIA+ awareness and an inclusive approach to support

Additional qualifications and experience in disability, mental health, aged care, community services, youth work or related fields are highly regarded.

Why Join Chosen Family?

When you join the Chosen Family Support Worker network, you become part of a community focused on helping people experience greater:

Independence • Connection • Dignity • Choice • Belonging

We take the time to understand you—your skills, experience, availability, location and areas of interest—so we can identify participant opportunities that may genuinely suit you.

You’ll have the opportunity to:

• Build meaningful relationships with participants.
• Support people to achieve their individual goals.
• Make a practical difference in your local community.
• Work across a diverse range of participant support needs.
• Develop your disability, community and support-work experience.
• Be part of an inclusive and values-driven support network.
• Consider opportunities that align with your availability and experience.

Location

Katoomba, NSW – Blue Mountains

Opportunities may also become available in surrounding Blue Mountains communities, depending on participant needs and your availability.

Apply Now

If

Please apply and complete your profile with:

• Your support work experience
• Qualifications and certifications
• Current checks
• Availability
• Preferred locations
• Areas of support
• Relevant skills and experience

We’ll contact you when a suitable NDIS Support Worker / Disability Support Worker opportunity becomes available.

We strongly encourage applications from people with disability, Aboriginal & Torres Strait Islander people, Culturally & Linguistically Diverse people, and LGBTQIA+ people. We welcome and value the knowledge and lived experience you bring.

Join Chosen Family.

Support independence. Build connection. Create belonging.