Family Services Team Leader (Western Region)

CQID is experiencing enormous organisational growth across all services and seeking suitable candidates for a range of positions.

CQID is one of the largest employers of Aboriginal and Torres Strait Islander peoples in the Central Queensland region. Offering a broad range of service areas, with roles that serve our community across Rockhampton, Bundaberg, Emerald, Gladstone, Hervey Bay, Longreach, Maryborough and Woorabinda.

A new organisational structure, designated HR team and the implementation of a new Workforce Strategy. Striving to support employees on their career journey is a priority and contributes us to being an Employer of Choice.

Purpose of the Position

The Team Leader’s primary role is to support the Manager to implement and continuously improve structured, best practice service delivery that systematically engages families in resolving challenges and improving wellbeing and safety of children.

Responsibilities and Duties

• Lead the local Family Wellbeing team.
• Manage the intake and allocation of clients who have been referred to the services
• Monitor caseloads and case plans and ensure clients are progressing towards goals
• Provide leadership to staff on service delivery to clients, allocation of internal resources to service delivery and support staff development by providing relevant advice to the Manager
• Develop and maintain positive and professional relationships with referral partners and other service providers
• Be accountable for achieving targets, including indicators that support service delivery and CQID strategic and operational plans
• Attend client triage meetings with relevant government departments and other service providers
• Participate and contribute to the organisation’s compliance obligations under the ISO 9001:2015 Quality Management System and Health Standards Quality Systems (HSQS)
• At all times work within CQID’s Workplace Health & Safety Policies and Procedures
• Other responsibilities as directed by the Manager

Qualifications and Experience

Essential

• Holds a current C Class Queensland Drivers Licence
• Current Working with Children Check, ‘Blue Card’
• Holds or is willing to obtain a First Aid and CPR Certificate

Desirable

• Tertiary qualifications in Human Services
• Qualifications o knowledge related to Child Protection
• Experience at successfully leading and developing Aboriginal and Torres Strait Islander staff members
• Experience at successful service delivery to Aboriginal and Torres Strait Islander people
• Experienced in client engagement and case collaboration

Skills and Attributes

Essential

• Aboriginal and/or Torres Strait Islander heritage – [Note: Non-Indigenous applicants will only be considered if no suitable Indigenous candidates are attracted in the first round of applicants]
• Competent in use of Microsoft Office software
• Physical ability to undertake job responsibilities
• Ability to communicate effectively; spoken and written
• Self-starter, motivated and able to self-manage work tasks
• Strong connection to and knowledge of local Indigenous Community